Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Please forward information on policy coverage for trips cut short by government decree in coronavirus pandemic.
Thank you!
Thank you!
Andrew W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Good coverage at a reasonable price.
Ruth H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Our trip was canceled and I contacted the company. They said I would get a refund but I haven’t gotten anything since I called
Sue H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
just glad we did not need to use this plan - especially with everything going on with corona virus.
thomas k. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I have tried calling but your lines are busy due to the pandemic, I understand. But I would like to speak to someone to confirm what would have been covered or not covered under my policy if I had to cancel mid trip.
Coverage and satisfaction are place holders until I hear response.
Thanks
Coverage and satisfaction are place holders until I hear response.
Thanks
Michael M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Erin
We appreciate you providing your feedback. Generali Global Assistance has offered the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you shortly."May 01,2020
The trip included a
cruise
Generali Global Assistance
Standard
You guys covered nothing that was important. You had to be in the hospital in critical condition or dead for your company to pay out anything. The Cronovirus was not covered because of the latest status. What good was it. I just got ripped off over a very poor choice of mine. NEVER AGAIN....
Stephen M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Erin
Thank you for your feedback. Generali Global Assistance has offered the following response:
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."
For any additional questions, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to provide you assistance.May 01,2020
The trip included a
cruise
Generali Global Assistance
Standard
I was disappointed to find out I was only being reimbursed $300.00 per day. The cost of hotel and meals was over $1,600.00 for the three (3) days our cruise returned early.
Douglas P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Erin
The you for your feedback. Generali Global Assistance has offered the following response:
"Thank you for your review. We're sorry to hear about the circumstances surrounding your experience. Like other insurance plans you may have, travel insurance cannot cover everything, so it’s important that you read and understand your Description of Coverage/Policy, made available to you before and after purchase."
For additional questions, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.May 01,2020
The trip included a
cruise
tour
Generali Global Assistance
Standard
Had no claims so could only assume my review.
Ralph A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
very good
Albina A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I did not use the insurance but I am glad we brought it for peace of mind.
Patricia U. would
recommend this plan to a friend or relative.
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing."
Please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you if you have any additional questions or concerns.