Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness, we didn't need the coverage, but it was nice to know it was there if we did.
Janis B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
We filed three claims - Trip Interruption, Trip Delay, and Medical. The paperwork was somewhat intense! My first package was 22 pages long. Be prepared to PROVE: 1) Who you are (Drivers License/passport) 2) Proof of payment (Not JUST invoices) like canceled checks or Credit Card Statements. 3) Carrier Invoices 4) Documentation from Carrier showing date of delay and reason for delay (Airline Customer service has form letter they send).
Once the paperwork is assembled and received in Claims everything went very well. We spoke to our adjuster and corresponded with her on a couple of questions. We are very pleased with that.
We completed the entire process and was paid via check on all 3 claims inside of 60 days total.
Note that Trip Interruption has a limit of $200 per day per person, If you are in a hotel for multiple days your claim needs to split that up into a per day cost. We actually had two hotel days but our receipt didn't detail that so it looked like one day which pushed us over the limit that one day. I would insure with this company again!
Once the paperwork is assembled and received in Claims everything went very well. We spoke to our adjuster and corresponded with her on a couple of questions. We are very pleased with that.
We completed the entire process and was paid via check on all 3 claims inside of 60 days total.
Note that Trip Interruption has a limit of $200 per day per person, If you are in a hotel for multiple days your claim needs to split that up into a per day cost. We actually had two hotel days but our receipt didn't detail that so it looked like one day which pushed us over the limit that one day. I would insure with this company again!
Peter D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
As always totally easy process.
luther m. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
No claim. No problem. All ok. Thanks.
VINAY P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Didn’t have to use it so it was great
Audre S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I can not honestly respond to any of the above since I did not need any of the covered services during my trip.
Thomas W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Didn’t have to use the plan. Was nice to have peace of mind for the trip though. Easy to sign up.
Danner N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
This plan was what I needed for peace of mind and the rep I spoke with on the phone was very helpful. Fortunately, we didn't need to file a claim - all was well! Thank you and I'll be contacting you again shortly for another policy for a fall vacation!
Susan B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Worth every penney for piece of mind.
MARY A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I did not have to file a claim. This plan did seem to be a good value, providing adequate coverage for most circumstances. The language used in the documents was easy to understand.
Samuel S. would
recommend this plan to a friend or relative.