Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
thank goodness we did not have to use it
Edward J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The Insure My Trip people helped me figure out the right plan and coverage. They were patient and walked me through the process. This inspires confidence that if I had a claim, they would be there for me.
Kevin V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I filed a claim and received courteous, efficient and treatment and a speedy payment. I would recommend CSA to other travelers.
Glorianne H. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
It's hard to review a plan that did not need to be used, but I felt I got reasonable coverage for the amount paid and would use CSA again
Billie A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
On my most recent trip (to Alaska) I experienced a one day delay due to a volcanic eruption and ensuing ash cloud. This resulted in an unexpected extra nights lodging (and transport) in Anchorage. I am happy to report that my claim was settled by CSA promptly, and without hassle. I will happily purchase trip insurance from them again when the need arises.
Lizabeth S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
We didn't have to use this travel insurance, but felt protected having the insurance.
Kenneth H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Luckily did not have to use it.
Dick M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I did a comparison of CSA versus other plans on-line, and CSA seemed to offer the best coverage for the price.
Frederick G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although we have used this plan before, we have never had to make a claim. But, based on reviews & cost comparisons, we have always felt that had we needed to make a claim we would have had no problems in doing so. That "peace of mind" allows us to fully enjoy our vacations.
Kenneth M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
This seems like a totally unfair response to our claim. The flight we were scheduled to fly on to the Pribilof Islands either had a pilot not show up or he showed up under the influence and therefore the "operational shortage." It was a three-and-half hour flight across the ocean. How could that be accomplished without a pilot?
We will never use your insurance again nor will we recommend it to others. This is the only claim we have ever made for travel insurance.
We were asking for only $500. which was our non-refundable deposit. We paid you $602.90 for the policy which was of no use whatsoever.
Thank you.
We will never use your insurance again nor will we recommend it to others. This is the only claim we have ever made for travel insurance.
We were asking for only $500. which was our non-refundable deposit. We paid you $602.90 for the policy which was of no use whatsoever.
Thank you.
Robert B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
DeborahGenerali Global Assistance
We’re sorry to hear your trip was cancelled and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions they may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased can provide coverage if your flight is cancelled as a result of a mechanical breakdown of the aircraft, adverse weather, or an organized labor strike. Unfortunately the reasons you mention in your review are not considered mechanical breakdowns or organized strikes. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Dec 25,2016