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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have taken a cruise and visited Italy rated Generali Global Assistance
4.59 out of 5
293
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Premium
We did not have a claim before or during our trip, so we can only evaluate the coverage. We especially liked the coverage of pre-existing conditions. Almost impossible to find that months after the first down payment on a trip.
George W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for bringing the terms for the Pre-existing Condition Waiver under the Generali Premium plan to the attention of your fellow travelers.

    The majority of Comprehensive plans offer a waiver of the Pre-existing Condition Exclusion if you purchase the policy within 10 to 21 days of the Initial Trip Payment Date. However, the Generali Global Assistance Premium plan offers that waiver if you purchase their policy prior to or within 24 hours of your final trip payment:

    "We will not pay for loss or expense caused by or incurred resulting from a Pre-Existing Condition, as defined in the Definitions section, including death that results therefrom. This Exclusion does not apply provided you meet the following requirements:

    a. coverage is purchased prior to or within 24 hours of your final Trip Payment; and
    b. you are medically able to travel at the time the coverage is purchased; and
    c. you insure 100% of your prepaid Trip costs that are subject to cancellation penalties or restrictions."
    Jul 05,2019
The trip included a
cruise
Generali Global Assistance Standard
My wife and I were about to depart on a long-planned (very expensive) vacation and cruise aboard the Regent Explorer. However, right before we were to leave for our flight to Italy, both of us became seriously ill and we were both hospitalized. Fortunately we had purchased our policy thru InsureMyTrip and I had selected Generali as our provider. The service from Generali could not have been better. The entire process was handled very efficiently via email. After submitting all of the forms and doctors' reports (extensive but understandable) our claim was paid immediately. Although we were very disappointed that we were unable to take our cruise, we could not be more satisfied with the service and claim processing we received from Generali. I highly recommend that anyone contemplating a trip consider Generali as their insurance provider. I should also note that Generali was extremely competitive in their pricing as well. Thank you InsureMyTrip and Generali.
Howard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Travel insurance of this nature is a requisite risk strategy for extended foreign travel. As a consumer I feel compelled to purchase it. So, to me pricing is the issue. The Providers have the Consumer in captivity. Rate could be lower! /
Lawrence S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
I will use this company again for future global trips!
Karen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
It was great...we didn't have to use it.
Thanks
William W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
While I had no need to file a claim on this plan, I do appreciate InsureMyTrip offering lots of information and alternatives on travel plans - great service.
William D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Fortunately, all went well and we did not use it.
Ruth L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Fortunately we completed our trip without incident and did not need to use the insurance so we cannot rate the plan, but can comment on the high cost. It is a universal challenge. There should be some type of a rebate when you do not make a claim.
Mary P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    The terms and conditions as well as pricing of travel insurance is regulated by the state insurance commissioner which is a state-level position in all 50 states. The duties of the commissioner vary from state to state, but their general role is as a consumer protection advocate and insurance regulator. There is also a state department of insurance that is responsible for regulating companies and producers selling insurance in to insure that they obey state insurance laws.

    Although travel insurance regulations value from state to state, travel insurance rebates are not currently available in any state.
    Nov 21,2018
The trip included a
cruise
tour
Generali Global Assistance Preferred
A repeat customer discount would be great --
Michael R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Although we didn’t need to use the insurance, it provided piece of mind. My husband had some health issues about 6 weeks before departure & we thought we might have to cancel the trip. Luckily though he was given the go ahead to go, & we thoroughly enjoyed our cruise.
Beatrice K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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