Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunately we did not make a claim, so we cannot be sure about the ease of the claim procedure.
I can say that we have been purchasing travel insurance for over 30 years and have only filed two claims and both were handled as well as could be expected!
So basically we’ve purchased well over a hundred plans and have zero complaints!
We’ve been using InsureMyTrip for probably around 20 years and we enjoy the fact that they research the solvency and claims paying ability of each company!
Generali Global was one of a few that will reimburse for lost mileage.
We are not sure of any other company that does this and we did lose some frequent flier miles in one of our only two claims.
We as a result ,will look to Generali every time we are considering travel insurance in the future!
I can say that we have been purchasing travel insurance for over 30 years and have only filed two claims and both were handled as well as could be expected!
So basically we’ve purchased well over a hundred plans and have zero complaints!
We’ve been using InsureMyTrip for probably around 20 years and we enjoy the fact that they research the solvency and claims paying ability of each company!
Generali Global was one of a few that will reimburse for lost mileage.
We are not sure of any other company that does this and we did lose some frequent flier miles in one of our only two claims.
We as a result ,will look to Generali every time we are considering travel insurance in the future!
Barry R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I was glad to only insure the aspects of the trip that I needed to insure.
Joel R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately I did not have to use the plan so it's difficult to rate.
Michelle H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The plan covered everything I needed. I felt comfortable having it. I would have liked to pay a little less, but it"s worth paying for a plan that covers all your needs. I will use you again when I need you on my next trip.
Thank You!
Thank You!
Rika S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I am very satisfied with your website and it's search feature. I have purchased I believe 5 policy's and made only one claim, with Generalli Insurance Co. I found Generalli service to be excellent!! I highly recommend them. Only one issue I have is when I logged into your website and it does not populate any information about me when purchasing a policy, including my email address. Your website sent the policy to the wrong address (I guess a typo on my part?). If you would update the website it would be most helpful.
william m. would
recommend this plan to a friend or relative.
-
Michelle A
Thank you for your review. We are glad you were satisfied with the policy you purchased. After you purchase a policy from InsureMyTrip, you should receive a confirmation email within 15-30 minutes after the purchase. If for some reason you do not receive that email, please call us at 800-487-4722 and we can assist you in getting the policy and certificate right away. For questions related to your user account, please contact us directly using the email address: [email protected] and we can best assist you.Dec 04,2019
The trip included a
tour
Generali Global Assistance
Preferred
easy to obtain, peace of mind when travelling
margaret b. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Plan is OK, but it is outrageously expensive.
Marie K. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your review. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Generali travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. Please see this article for more details: https://www.generalitravelinsurance.com/travel-resources/flight-insurance.htmlDec 03,2019
The trip included a
tour
Generali Global Assistance
Standard
Had a medical emergency while in Italy. Though everything turned out well, my wife and I missed the first 2 days of our 10 day tour. Once home, I opened a claim and submitted the receipts and documents via the Generali online website.The process required a few emails, a telephone call to my claims agent, and submitting a few extra documents, but we were treated well and reimbursed fairly after 7 weeks. All in all, a good experience with this company.
Ronald S. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Thankfully, I did not have to put the plan into action, but the the entire month that I was in China, I felt comfortable knowing that I had this plan in place.
Constance S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I LOST MY LUGGAGE AND EQUIPMENT THE FIRST DAY. I CALLED THIS COMPANY AND EMAILED THEM AND DIDNT HEAR BACK!!!!!!!!!! 4 DAYS LATER I FINALLY GOT SOMEONE ON THE PHONE WHO WAS RUDE AND NOT HELPFUL. THEY TOLD ME IT WOULD TAKE 3 TO 5 DAYS TO PROCESS A CLAIM AND THEY WOULDN'T COVER EVERYTHING I LOST!!!!!!!!!!@@??????? I WILL NEVER USE THEM OR TRUST YOUR COMPANY TO RECOMMEND TO ANY OF OUR TRAVELERS
david b. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Carol
Generali Global Assistance is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The company wants their customers to choose the correct policy to fit their needs so they stress the importance of reviewing your coverage details via the sample Description of Coverage/
Insurance Policy that’s provided at the time of purchase. They also encourage you to call (800) 348-9505 or email [email protected] with additional questions.
Although the plan you purchased includes a variety of covered items under which Generali can provide coverage if you experience a loss, there is unfortunately no coverage for the loss of a laptop as they are excluded from coverage as stated In your coverage details.Dec 03,2019