Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
It felt good to know that I had the insurance if needed and, to be honest, at 14,250 feet above sea level, there were times I thought I would need it. So happy that I did not and could complete the climb to Machu Picchu successfully. s-
Sheila F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The CSA insurance represented a nice savings over the plan suggested by our travel agent. We did have a claim related to trip interruption and received a prompt and favorable response. I would use CSA again in the future.
David F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
So happy I didn't need to use the policy!... but felt reassured that it was available. I always use insuremytrip for all travel insurance needs. This time I spoke to a customer rep because I was buying a policy to cover two people & had questions - she was extremely helpful.
Ruth M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
For the amount we paid, I thought that the 6 month pre-existing exclusion was a lot to pay. I have gotten pre-existing included for less money from other companies.
Ronald K. would not
recommend this plan to a friend or relative.
-
DeborahGenerali Global Assistance
We’re sorry that we didn’t meet your expectations. The pricing of our plans varies depending upon the cost of your trip. As you mention, the plan you purchased is generally unable to provide coverage for any losses resulting from pre-existing medical conditions. Coverage for pre-existing medical conditions is available with our Custom Luxe plan provided you purchase your plan prior to or within 24 hours of making final payment and other requirements are met. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.Nov 01,2016
The trip included a
tour
Generali Global Assistance
Standard
Thankfully we didn't need to file a claim but it was good to know we had coverage at a reasonable price.
Lauri P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Look Willie there was no need for me to file a claim. All in all, it seems like a good plan for the price.
Ann M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My husband and I insured our tour to Macchu Picchu with CSA last March. We stayed overnight at an airport hotel in Lima so that we could leave for Cusco early the next morning. However, after a full day of waiting at the airport, the flight from Lima to Cusco was cancelled by Peru Airlines because of a problem that had occurred two days earlier in Cusco. Two other airlines were able to recover from the problem and make the flights within a day. As a result, we missed the first day of our tour and had to pay for an additional night at the Lima hotel. We filed a claim with CSA and were told that they would investigate with Peru Airlines about why the flight was cancelled. However, because Peru Airlines never responded, they refused our claim. Given how dysfunctional the airline was in meeting its obligations to travelers, I'm not at all surprised that they didn't respond to CSA. However, that doesn't justify CSA's failure to respond and to compensate us. We were repeatedly told that they were investigating, but we never did receive a final explanation--only auto-responses saying that someone would get back to us. No one did. Consequently, I'm disappointed to say that I would never use CSA again.
Susan J. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
We did not need to file a claim and therefore cannot comment on how CSA would have handled a claim. However we had peace of mind knowing we were covered in case it was needed.
Alan K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I didn't need to file a claim, but I felt confident that my plan would take care of me. Their customer service before my trip was wonderful.
Frances B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
My trip went as planned with no reason to file a claim. I was glad to have coverage in the event of a problem, but was happy to not have to use it.
Sonja T. would
recommend this plan to a friend or relative.