Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We had a trip planned for 4 of us to go to Alaska. Our motherended up getting sick and we needed to cancel. We received our check within days of sending in our information. They were wonderful to work with.
Chad S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Great trip, all went well, but good to know the policy was there.
Jay F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Happy not to have needed it. When you are old, it adds substantially to the cost of travel.
Fred K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The process for filing a claim was clear and well handled. I was given updates promptly and received results in a timely manner. I appreciated the attention and thoroughness of the offices involved. I would definitely recommend Insure My Trip and intend to use the coverage again as I travel.
ralph m. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
It certainly seemed like good coverage to me for the price especially for the medical evacuation aspect, which is what I worry about the most on a ski trip that could contain an accident. Fortunately, I did not have to use the coverage, so I don't know for sure how quickly the company would have stepped in to make sure that my medical needs were being totally taken care of. I will continue to use this product and hope that I never need to make a claim! Of course, that is what you always want to happen with any type of insurance that you might purchase!
Charles E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
We almost had to use the insurance plan, but thankfully didn't need to. We were glad we had it just in case.
William S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The plan was easy to purchase on line and seemed to provide adequate coverage. My answers are based simply on purchasing the plan as I did not have any need to use it.
Janet Y. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Recommended by my Travel planner and it was very easy to obtain
Barbara K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My American Air Lines flight from Denver to Raleigh was cancelled October 1 because of Hurricane Florence even thought RDU Airport was not closed. Maybe AA could not get the scheduled aircraft to Denver. I had to spend Monday night in Denver. Because the hurricane formed before I left on my tri[ I was not reimbursed for my motel room. I think for now on I will just skip trip insurance and I a reserve fund for things like that. It would be less expensive in the long run: $288 for insurance, $150 for room (not reimbursed).
Joan S. would not
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We missed our connection at Chicago to Salt Lake City. I called the tour company and I was told to fly to Salt Lake City and meet the tour group at Salt Lake City. I called Generali Global Assistance to get help with my airline reservations. The woman asked why the train was late. I told her I didn't why it was late. Then she started to tell me the insurance may not cover this delay, but file a claim anyway. Thanks, I did not need to hear this at that time. I told her I needed help with airline reservations. She told me she does not handle that, but can connect me to some one who could. The person who came on the line wanted to know what I wanted and I explained I needed help with airline reservations. She told me that the company does not help with airline reservations and I have to do it myself. On your web site it says that you will help with airline reservations. I got no where with her. Because of what I was told I made other travel plans and arrived in Salt Lake City 2 days later and we met our tour group. I got ZERO help from the Insurance company. The insurance is good as long as you don't have to use it! I'll save my money on further trips and not get the insurance from InsureMyTrip. It was an extremely stressful situation and a total waste of money to buy insurance from your company.
ROBERT P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Mike
Thank you for your feedback. We are sorry to learn that you are dissatisfied with the service you received. We have passed your comments about the Concierge services on to the insurance provider for their review.
Please call us at 800-487-4772 if you have any questions pertaining to this policy. We would be happy to assist you.Oct 04,2018
Please remember that InsureMyTrip is available for assistance by calling (800) 487-4722 weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.