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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United States rated Generali Global Assistance
4.56 out of 5
1,355
ratings and reviews
97%
recommended
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Cruise
Filed claim
By
on
for a trip to United States - Continental. United States - Continental.
Generali Global Assistance Standard
Great Company, use them all the time, made one claim two years ago and completely satisfied with the way CSI handled it, paid promptly and the full amount.
Gregory R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to United States - Continental. United States - Continental.
Generali Global Assistance Standard
I have had to file a claim before with CSA and they were a great company to work with. Luckily, this time there were no occurrences.
Tammy B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to United States - Continental. United States - Continental.
Generali Global Assistance Standard
I handled my policy purchase over the telephone and not over the website because I could not do the "what-ifs" I needed. I found the telephone discussions to be much more satisfying because of Derek, the Customer Care rep who took my call.

Derek walked me through the options, and explained fully my cost vs. coverage value comparisons.

Subsequently, after we concluded the purchase, I realized that I had made an error by overstating the value of my trip airline tickets. In calling back to your office, I again had Derek take my call. He very positively processed a policy change and transacted the credit to our card. Derek gave me a very nice and professional customer experience, and I would like him to be acknowledged for this.

I will definitely contact InsureMyTrip for my next needed travel insurance coverage.
Jonathan R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
By
on
for a trip to United States - Continental. United States - Continental.
Generali Global Assistance Standard
Since I didn't have to use the plan I don't know if it would have covered what I needed it to cover.
Yvita L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to United States - Continental. United States - Continental.
Generali Global Assistance Premium
I seem to remember a problem with my address being Puerto Rico. It had to do with whether Puerto Rico is a State or a country in your automated system.
I had to send an e-mail to resolve it.
Rex S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to United States - Continental. United States - Continental.
Generali Global Assistance Standard
Was very glad that we got the insurance especially over the Thanksgiving Holidays. Fortunately, we didn't have to use it..everything went smooth. I am still very glad that I did feel confident while traveling that certain things would be taken care of.
Susan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to United States - Continental. United States - Continental.
Generali Global Assistance Standard
I only need medical coverage as my policy doesn't cover me fully in other states. Fortunately I didn't need to use it. This was the most inexpensive plan I found.
connie r. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to United States - Continental. United States - Continental.
Generali Global Assistance Premium
Trip was smooth and so did not file any claims. However, it would be better if the plan provides more for death benefit as I have dependent to survive.
Hang N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to United States - Continental. United States - Continental.
Generali Global Assistance Standard
I did not have to file a claim, however the plan was easy to understand, and the process went well when I purchased the insurance.
Patty D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to United States - Continental. United States - Continental.
Generali Global Assistance Standard
It's hard to tell if the plan is a good one unless you have to file a claim. This plan was reasonably priced and covered everything we wanted. We had a claim about 5 years ago and it was paid quickly.
Kirk S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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