Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
We missed our connection at Chicago to Salt Lake City. I called the tour company and I was told to fly to Salt Lake City and meet the tour group at Salt Lake City. I called Generali Global Assistance to get help with my airline reservations. The woman asked why the train was late. I told her I didn't why it was late. Then she started to tell me the insurance may not cover this delay, but file a claim anyway. Thanks, I did not need to hear this at that time. I told her I needed help with airline reservations. She told me she does not handle that, but can connect me to some one who could. The person who came on the line wanted to know what I wanted and I explained I needed help with airline reservations. She told me that the company does not help with airline reservations and I have to do it myself. On your web site it says that you will help with airline reservations. I got no where with her. Because of what I was told I made other travel plans and arrived in Salt Lake City 2 days later and we met our tour group. I got ZERO help from the Insurance company. The insurance is good as long as you don't have to use it! I'll save my money on further trips and not get the insurance from InsureMyTrip. It was an extremely stressful situation and a total waste of money to buy insurance from your company.
ROBERT P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
The piece of mind we received by being insured was well worth the price.
Fleming T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
It's nice to have piece of mind when you are planning and on vacation.
Michael D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunately, I did not need to use the insurance.
Beverly H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
it was nice having insurace in use of an emergency.
Jon H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
My wife had what "they" called a pre-existing condition. She had a balance problem for years that was well under control at the time we made the reservations. However, about one month prior to departure her condition worsened. She was afraid of falling and her doctor, after extensive evaluations, strongly recommended we cancel the cruise. The insurance refused to pay a single cent, but kept my premium. Guess there is nothing you can do.
Never again!!/Pete
Never again!!/Pete
Peter H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Thank you very much for submitting your review.
We did contact Generali for a status report on your claim. Your claim for reimbursement for your share of the Trip Cost was denied due to the preexisting condition exclusion listed in the policy:
"PRE-EXISTING CONDITION means a Sickness or Injury during the 180-day period immediately prior to your
effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
(2) took or received a prescription for drugs or medicine.
Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking
of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage
is effective under this Policy.
However, your wife's claim was denied because you neglected to cover her under the policy. The policy was purchased only for you.
Please feel free to call us if you have any other questions.Aug 09,2018
The trip included a
tour
Generali Global Assistance
Premium
Unexpected accidents can happen at any time, including vacations! Since I purchased insurance, I had peace of mind that I’m prepared for the worst. Thank you.
Maureen M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Happily, we didn't have to file a claim so I can't comment on that. It did provide us peace of mind at a reasonable cost.
Linda M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Great coverage. Covered the necessities.
William S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Did not need it but made the trip a lot more relaxing knowing we were covered.
Frederick G. would
recommend this plan to a friend or relative.
Please call us at 800-487-4772 if you have any questions pertaining to this policy. We would be happy to assist you.