Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We purchased CSA Travel Protection Custom plan through InsureMyTrip for our two week trip to Europe. The flight, high speed train, and cruise purchases were all heavily discounted and were not transferable or refundable. In addition, we booked hotel rooms in Milan and Rome.
My husband got violently ill the evening before we were to start our trip back home. We were scheduled to leave our Rome hotel the next morning to take a high speed train to catch our flight back home. Everything had been arranged and paid for months in advance.
I called CSA the evening my husband got sick. At that point, I was not sure if he would feel well enough to travel. They started a claim and asked me to call in the morning. I called them back at 4am because he was still too sick to travel home. Unbelievably, CSA sent an English speaking doctor directly to the hotel. The doctor arrived about 8 am. He gave my husband a shot for the immediate symptoms, and wrote a number of prescriptions. The doctor was paid for by CSA so we were not charged for his visit.
Ultimately, we missed our train trip to Milan, our flight home, and had to spend another night at the Rome hotel. After a number of calls, CSA arranged our flight home from Rome the next day. Since my husband’s flight home was considered part of the Medical part of the insurance policy and mine was Travel Delay, they paid for his flight home, but I had to pay $2,000 for my flight, and submit later for reimbursement.
I decided to wait until after reimbursement before I wrote this review. The bottom line is that CSA fully reimbursed us for everything including the cell phone calls to and from their office, the train trip from Rome to Milan, the taxi ride to the Rome airport, and the flight home. They also fully reimbursed us for the extra night in the hotel and for meals on the extra day. The total reimbursement was about $3000. Since the policy cost about $187, it was one of the best purchases that I ever made. I would highly recommend CSA. With the exception of a little bit of confusion arranging our last minute flight home, everyone I spoke to was efficient, helpful and professional. The claim was handled perfectly without any questioning or argument.
My husband got violently ill the evening before we were to start our trip back home. We were scheduled to leave our Rome hotel the next morning to take a high speed train to catch our flight back home. Everything had been arranged and paid for months in advance.
I called CSA the evening my husband got sick. At that point, I was not sure if he would feel well enough to travel. They started a claim and asked me to call in the morning. I called them back at 4am because he was still too sick to travel home. Unbelievably, CSA sent an English speaking doctor directly to the hotel. The doctor arrived about 8 am. He gave my husband a shot for the immediate symptoms, and wrote a number of prescriptions. The doctor was paid for by CSA so we were not charged for his visit.
Ultimately, we missed our train trip to Milan, our flight home, and had to spend another night at the Rome hotel. After a number of calls, CSA arranged our flight home from Rome the next day. Since my husband’s flight home was considered part of the Medical part of the insurance policy and mine was Travel Delay, they paid for his flight home, but I had to pay $2,000 for my flight, and submit later for reimbursement.
I decided to wait until after reimbursement before I wrote this review. The bottom line is that CSA fully reimbursed us for everything including the cell phone calls to and from their office, the train trip from Rome to Milan, the taxi ride to the Rome airport, and the flight home. They also fully reimbursed us for the extra night in the hotel and for meals on the extra day. The total reimbursement was about $3000. Since the policy cost about $187, it was one of the best purchases that I ever made. I would highly recommend CSA. With the exception of a little bit of confusion arranging our last minute flight home, everyone I spoke to was efficient, helpful and professional. The claim was handled perfectly without any questioning or argument.
Susan C. would
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
My husband had to be hospitalized, and we had to cancel our trip. I contacted the cruise-line, airline, and CSA. I submitted all information requested via email, and had a check for my lost expenses in less the 3 weeks. I'm going to use CSA again for a future trip, and I am sure we will not need to, but prevention is everything.
selma w. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
The coverage was, on paper, the best we could find at the best price. It gave us great peace of mind. We didn't worry about missing a connection due to a flight delay, or about missing the cruise departure due to flight delays! I expect we will again purchase this insurance when the need arises.
Westley Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Pretty pricey.
Virginia B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
We felt very secure being insured while traveling in a few international countries.
Olga B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
I've purchased this plan several times. Whenever I've needed to file a claim, it was simple and paid quickly. This trip, my luggage didn't arrive in Rome and the airline was nearly impossible for me to contact in Rome since I didn't speak Italian. I finally called the travel assistance phone number in the US (my phone has international coverage). The insurance representative took my lost luggage information and took over the tracking. Sent me status emails and called me with the arrival information. I was able to stop by the airport to personally retrieve my suitcase before heading to the pier. I emailed the representative and he notified the airline that I had the suitcase. Without the travel assistance company, I wouldn't have been able to get the suitcase myself and would have had to rely on the airline to get my luggage to me in Santorini. Bottom line, I never travel without trip insurance and three times, I've been glad I had this policy.
Ruth C. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
This plan was the most reasonable of all quality plans that we considered for the coverage that we received.
Ann A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Our cruise around Italy was wonderful, great weather, great sites, and good food. Two situations could have been traumatic but everything worked out fine. Our ship was struck by lightning but was repaired in port. Also, the return flight was cancelled and rescheduled but the airline covered additional unexpected expenses.
ROBERT D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
I was most satisfied with the plan. It had what I would have needed if I became ill or had an accidental injury. I was very lucky to have had nothing going wrong. I would use you again if needed. Thank you.
Suzanne L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Knowing we had this coverage made us feel secure with the very short layovers and cruise.
William H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful