Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
It’s hard to rate travel insure when there was no need to file a claim. My only ratings can be based on cost and coverage comparisons with other companies offerings.
Guy R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We bought the plan due to the risk of contracting COVID and having to shorten or not participate in the Netherlands Bike Barge trip. The Barge company. had a strict covid testing protocol. My wife contracted nonsystematic covid (determined by rapid test) near the end of the 13 night trip and we had to leave the barge one day and two nights early. Missing the final day and night of activities we had to find Hotel accommodations and rent a car for an additional two days at considerable expense. We would have qualified for filing a claim except for the requirement to obtain a PCR test. We attempted to schedule the test in Amsterdam and the Barge management confirmed the extreme difficulties in finding and scheduling the test. As a result the insurance had no real value as in our circumstance.
Alvin E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
Thank you for your feedback, Alvin. We're sorry to hear about the circumstances surrounding your circumstances and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please visit https://www.generalitravelinsurance.com/position-statements/coronavirus.htmlAug 28,2023
The trip included a
cruise
tour
Generali Global Assistance
Standard
Trip insurance gives peace of mine
vicci b. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Didn't have to use the insurance but the coverage seemed good and gave peace of mind. Still, pretty expensive.
Thomas B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Felt reassured to have the coverage.
Louise M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I made a claim and was, eventually, compensated. However, it took many weeks, and Generali didn't give me information about my specific claim agent, so I couldn't get any answers outside of the automated system. It was frustrating to just sit and wait without knowing whether the claim was processed or not. In the end, I was reimbursed, so it turned out well
Elizabeth G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
We unfortunately had to cancel our cruise on sailing day due to my husband’s hospitalization. Great service and timely response. Definitely will use Generali in the future.
Boyd Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Although no claim was necessary, I feel the coverage was a great value, especially compared to the offerings provided by my travel provider.
ALLEN G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Since I did not need to file a claim, I really have no basis for reviewing this insurance provider.
David P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although we didn’t use the insurance plan that we purchased, it was nice knowing that if something happened medically that we would be able to be evacuated from an island while we were on a cruise. I believe the price was a little bit steep. I think $69 per person would’ve been more Reasonable and in the future, I will be looking for insurance for future cruises, but I will probably look for a lesser priced plan
Alice R. would
recommend this plan to a friend or relative.