Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
It's hard to review insurance if you don't use it. We were grateful we didn't need it and we had a great trip. It seemed to offer what we needed at a competitive price.
Linda M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I am unable to provide accurate ratings because I only had one interaction with the claims process and it was not satisfactory. From that one experience, I would have to guess about other possible claims. So, I don't feel qualified to rate the policy as a whole. It's possible that had I had other problems, the policy and process might have been much more satisfactory. Please read below.
As I traveled, I felt very secure with the plan. It was economically priced, and it covered many facets of travel. We were fortunate in that we didn't need to make any claims as we traveled.
However, our luggage did not return with us. We flew from Cape Town to Amsterdam. We had no luggage for customs in Amsterdam. We almost missed our flight from Amsterdam because it took so long to figure out that the luggage was gone and to figure out what to do about the situation.
We then flew from Amsterdam to Chicago and onto Salt Lake City. We were told that since SLC was our final destination, we needed to report the missing luggage in SLC.
When I called about the insurance coverage for delayed and lost luggage, I learned that your phrase "during the trip" meant that your coverage does not work if the luggage is lost upon our return trip. I thought that was not at all clear by the statement "during the trip." When I told the CSA agent that it was lost during the trip because it was lost before we ever reached Amsterdam, he said that he didn't think that would make a difference but that I could try to file a claim if I wanted to do that.
It has taken 48 hours for my daughter to hope to see her luggage. She has to miss a day of work to be at home when the luggage is delivered. The costs are mounting.
I'm disappointed to learn that the phrase "during the trip" does not include our return trip. To me, that is still during the trip. Even if the luggage had gotten as far as Chicago with us, it would still seem that to not show up just in SLC would constitute "during the trip".
Thanks for asking.
As I traveled, I felt very secure with the plan. It was economically priced, and it covered many facets of travel. We were fortunate in that we didn't need to make any claims as we traveled.
However, our luggage did not return with us. We flew from Cape Town to Amsterdam. We had no luggage for customs in Amsterdam. We almost missed our flight from Amsterdam because it took so long to figure out that the luggage was gone and to figure out what to do about the situation.
We then flew from Amsterdam to Chicago and onto Salt Lake City. We were told that since SLC was our final destination, we needed to report the missing luggage in SLC.
When I called about the insurance coverage for delayed and lost luggage, I learned that your phrase "during the trip" meant that your coverage does not work if the luggage is lost upon our return trip. I thought that was not at all clear by the statement "during the trip." When I told the CSA agent that it was lost during the trip because it was lost before we ever reached Amsterdam, he said that he didn't think that would make a difference but that I could try to file a claim if I wanted to do that.
It has taken 48 hours for my daughter to hope to see her luggage. She has to miss a day of work to be at home when the luggage is delivered. The costs are mounting.
I'm disappointed to learn that the phrase "during the trip" does not include our return trip. To me, that is still during the trip. Even if the luggage had gotten as far as Chicago with us, it would still seem that to not show up just in SLC would constitute "during the trip".
Thanks for asking.
Kristi J. would
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
-
Dave
I agree with Kristi - and my question is only what constitues During the trip as if you & luggage are not returned to the end point of the trip you in fact are on the trip. Reply from CSA pleaseAug 25,2012
The trip included a
tour
Generali Global Assistance
Premium
This insurance program is like all that I have ever had it is a waste unless you need it. If you need it is the best thing since sliced bread, this time I did not need the bread. So I wasted the bread
Clifford D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We didn't need the policy and that was the reason we bought it. :o)
William C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
This plan offered the highest coverage amounts for the most reasonable cost. When I needed to change my trip dates after the plan had been purchased, extending my coverage was as simple a quick phone call with their courteous staff.
Natalie M. would
recommend this plan to a friend or relative.