Travel Insurance Reviews Generali Global Assistance Standard
The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.
To learn more, see the Generali Global Assistance Standard product page.
The trip included a
tour
Generali Global Assistance
Standard
Thankfully I did not need to make a claim but was happy to know I was covered if I did!
Jessica S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Over the past 20 years, my wife and I have purchased approximately 16 Generali/CSA travel insurance policies through InsureMyTrip. InsureMyTrip reps have always been very responsive and great to work with. In general, we have been extremely pleased with Generali/CSA's Standard policy and service.
Due to a health issue in October 2022, I contacted Customer Service and sent an email to Generali that I wanted to purchase another policy for a trip in spring 2023 but needed clarification on coverage for a possible pre-existing condition. The C.S. rep couldn't answer it; he told me to read the policy. I did but with no clarification, I sent an email to Generali requesting an answer. Their generic response was for me to contact C. S. (again?) for the answer. This was bad service. So I purchased a policy from another insurance company that answered my question
In October 2022, I filed a claim with Generali/CSA for partial coverage payment due to our need to cancel our "insured" trip due to a health issue. In contrast to a small claim we filed with CSA about 8 years ago, (which was handled very well and promptly), there was a severe lack of service/response on this last (October 2022) claim. Generali's claims personnel did not respond to my requests for answers to my email questions. In one phone call in early December to the claims rep, (S. G.), I asked her for answers to my email questions. She informed me she hadn't read my two-month old claims report yet, but would get an answer to me in a day or two. NO ONE EVER RESPONDED.
On December 27, 2022 Generali informed me via email that they approved my claim and they would send a check to me (to receive) in 7-10 business days. HOORAY! They also asked for verification of my address. Their record was wrong so I sent two or three emails to them with the correct address (Circle vs Drive). Drive is another street. They never corrected the address.
On December 28, I received an email from Zelle (whoever they are) and was told THEY would be sending me the check (also to the incorrect address) but I needed to complete their form in four days which required me to accept "cookies" - not the kind to eat, I refused to respond to them as I wouldn't accept "cookies". The end result is that GENERALI SENT ME THE CHECK FOR THE FULL AMOUNT OF THE CLAIM which I received (even with the incorrect address) January 7, 2023. THANK YOU, GENERALI!
I think Generali is an honest company providing great coverages at a very reasonable price; however, because of their competition with other carriers, they need to improve their customer relations. When (and if) that occurs, I will then consider another purchase of their Standard policy.
Due to a health issue in October 2022, I contacted Customer Service and sent an email to Generali that I wanted to purchase another policy for a trip in spring 2023 but needed clarification on coverage for a possible pre-existing condition. The C.S. rep couldn't answer it; he told me to read the policy. I did but with no clarification, I sent an email to Generali requesting an answer. Their generic response was for me to contact C. S. (again?) for the answer. This was bad service. So I purchased a policy from another insurance company that answered my question
In October 2022, I filed a claim with Generali/CSA for partial coverage payment due to our need to cancel our "insured" trip due to a health issue. In contrast to a small claim we filed with CSA about 8 years ago, (which was handled very well and promptly), there was a severe lack of service/response on this last (October 2022) claim. Generali's claims personnel did not respond to my requests for answers to my email questions. In one phone call in early December to the claims rep, (S. G.), I asked her for answers to my email questions. She informed me she hadn't read my two-month old claims report yet, but would get an answer to me in a day or two. NO ONE EVER RESPONDED.
On December 27, 2022 Generali informed me via email that they approved my claim and they would send a check to me (to receive) in 7-10 business days. HOORAY! They also asked for verification of my address. Their record was wrong so I sent two or three emails to them with the correct address (Circle vs Drive). Drive is another street. They never corrected the address.
On December 28, I received an email from Zelle (whoever they are) and was told THEY would be sending me the check (also to the incorrect address) but I needed to complete their form in four days which required me to accept "cookies" - not the kind to eat, I refused to respond to them as I wouldn't accept "cookies". The end result is that GENERALI SENT ME THE CHECK FOR THE FULL AMOUNT OF THE CLAIM which I received (even with the incorrect address) January 7, 2023. THANK YOU, GENERALI!
I think Generali is an honest company providing great coverages at a very reasonable price; however, because of their competition with other carriers, they need to improve their customer relations. When (and if) that occurs, I will then consider another purchase of their Standard policy.
Audrey A. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Can't give a five star as I never used. It did feel nice to know I was protected if I needed the service.
Sharon H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Our trip was canceled and I contacted the company. They said I would get a refund but I haven’t gotten anything since I called
Sue H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We did get ill on the trip and had to see a doctor with prescriptions. The tour company picked up the cost so no claim was made. The insurance is very pricey but we do not feel we should travel without it.
Nancy L. would
recommend this plan to a friend or relative.
-
Carol
Thank you for providing your feedback. We are glad to hear that you were able to continue and enjoy your trip after a doctor's visit.
Please note that there are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the age of the travelers.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.Apr 16,2019
The trip included a
cruise
tour
Generali Global Assistance
Standard
We did not need to file a claim, but had peace of mind having this insurance.
George H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Never needed it, but travel in Egypt had lots of potential for a claim and we are glad we purchased coverage.
Lynn T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Plan provided good value for the coverage provided and purchase process was straightforward. I did not file a claim so have no experience with the claims process, which is the real test of an insurance plan. This was my first time buying travel insurance, but I plan to use the CSA plan again for future travel and will recommend it to my friends.
Richard F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Seems odd to write such a positive review when I didn't use it at all but I travel alone and simply having this comprehensive yet reasonably priced plan gave me enormous peace of mind.
Carol S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Had no issues on my trip to Egypt that needed help from CSA Travel Protection.
Jochen M. would
recommend this plan to a friend or relative.
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing."
Please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you if you have any additional questions or concerns.