Travel Insurance Reviews Generali Global Assistance Standard
The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.
To learn more, see the Generali Global Assistance Standard product page.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Wonderful to have coverage "just in case"
Robert D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Samantha FourezGenerali Global Assistance
Thank you for your feedback and your purchase.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had two issues with this plan. (1) I originally purchased it for an August trip. The event I was flying down for got postponed, so I canceled the plan, and they told me I could get it reinstated when the event got rescheduled, by sending them an exception letter. When it got rescheduled, I sent them an exception letter and they offered to reinstate it for more than the price of the original insurance. That was nonsense, because I could buy an entirely new plan for less than that... which I ended up doing.
(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
Deborah W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]
Mar 18,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
We didn’t need to file any claims so it is hard to say how the company would have been had we needed to do so. Purchase was easy and coverage seemed to be what we might have needed if something went wrong.
Laura S. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Mar 07,2024
The trip included a
tour
Generali Global Assistance
Standard
Over the past 2 weeks I have made 14 telephone attempts to obtain an answer as to why my claim was only partially paid. Multiple voicemails and internal memos have not been answered except for one, from a Gerard Pardieu, which was unintelligible. I have not been able to make a satisfactory connection with a claims representative and I am becoming very frustrated. I am in the process of filing a complaint with the State of Washington Insurance Commissioner.
Don P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Hello Don, and thank you for your feedback. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. One of our dedicated claims team members will investigate your claim further and will follow up with you to provide additional information regarding the determination. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.
Oct 27,2023
The trip included a
tour
Generali Global Assistance
Standard
Very accommodating with a small change I had to dates.
Elizabeth L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Have always felt it important to insure my trips. Very pleased with this product. Thankfully we didn’t have to use it.
Jeffrey I. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I really wanted to take the Lewis and Clark cruise I had scheduled -- but I hurt my knee playing golf and had emergency surgery. No way I could go on my trip. SO easy to file claim on line. And money was Zelled into my checking account within days. Very efficient in handling my claim. No problems at all. I was VERY pleased with this great company.
Michael T. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
I almost had to use the plan, which would have covered the trip. Fortunately, that didn't happen and we were able to go and enjoy. I would definitely look at Generali for my next vacation.
SHARON H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Having this plan set my mind at ease. I knew I’d be taken care of if anything went wrong. Took the worry away and I could just enjoy my trip! The woman who assisted me was pleasant, helpful and actually was fun to chat with. I would definitely use this insurance again and highly recommend it!
Jackie B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness we did not need to utilize this insurance plan. But it is a great peace of mind purchase.
Judy Y. would
recommend this plan to a friend or relative.