Travel Insurance Reviews Generali Global Assistance Standard
The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.
To learn more, see the Generali Global Assistance Standard product page.
The trip included a
tour
Generali Global Assistance
Standard
This company is impossible to reach by anyone trying to find out the status of their claim. My claim was received by them on 9/25/17. In mid-October I called twice to check on the status of my claim, left my number for a promised callback and never received one. I sent three e-mails with no response until I finally received one back on 10/26 saying my claim (with a claim number provided) had been received (one month after it was), stating high claim volume. I checked by e-mail about my claim status once again on 11/9. On 11/15 I finally received an e-mail that CSA would pay my full claim. I received a check on 11/24, two months after they received my claim. Once one has a claim number, there should be a system whereby one could check the claim status online. It was very frustrating not to have any information regarding my claim and to have such difficulty contacting CSA.
Nancy S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I paid for the insurance twice because the first time my trip was cancelled due to the hurricanes and I had to reschedule. This time we took the trip but did not make a claim.
Millie T. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately I didn't need to put in a claim
JTHOMAS F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Parents are soon to be 86 & 88 so thankful I didn't have to file a claim; it's peace of mind! I
LINDA A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
very easy to get Travel protection and not expensive
Ronald K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The only problem she had was her wallet was stolen while in LA. We found a way to get her home, but, is there any way you folks could have helped also??
Stephanie K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you for submitting this question and we are pleased to hear that she arrived home safely.
You could have called CSA Travel Protection 24 Assistance. Your policy offered 24 Emergency Assistance Services which included "Emergency Cash Transfer":
"If your cash or traveler’s checks are lost or stolen, or unanticipated emergency expenses are incurred, the assistance provider will help arrange for an emergency cash transfer in currency, traveler’s checks, or other forms as deemed acceptable by the assistance provider. The assistance provider will advance up to $500 after satisfactory guarantee of reimbursement from you."
Please also note that there would be no coverage under any of our policies including your CSA Custom plan for the theft of cash or traveler's checks.Oct 14,2017
Generali Global Assistance
Standard
We've always insured our vacation trips using CSA and could not be more satisfied. In 2016 our trip to South Carolina was covered when it was cancelled due to Hurricane Matthew. This year we planned a trip to Hilton Head Island S.C. and had peace of mind knowing we were covered by CSA when Hurricane Irma hit. Fortunately, we still had a great vacation and did not have to file a claim. Even so, it was great having peace of mind knowing we were covered by CSA leading up to the storm. We will never travel without insuring our trips with CSA first!
Carl M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Insurance is always something you hope you won't have to use and once the trip is done and enjoyed you wonder if you really needed to spend that money. I do this because once I had a trip planned and had to cancel. Your company was very easy to work with and the coverage was complete. I bought the insurance to hedge my bet so to speak. I didn't need to file a claim and I hope that I don't again, but I will continue buying trip insurance from you because one never knows and you were great to work with twice when we did have to file a claim.
Joan M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
It certainly gave us peace of mind.
Douglas S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I really needed The insurance because we have an elderly family member and I wanted to make sure that if anything happened with me covered. So I wish we could've gotten something a little less expensive but otherwise I was happy with that
David K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
In the future, you may want to call customer care at InsureMyTrip to ask us to assign an advocate to follow up on your claim.