The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.
To learn more, see the Generali Global Assistance Standard product page.
Travel insurance plans are "named peril" policies which means only those perils/hazards that are specifically listed in the policy are covered. These "named perils" may differ according to policy and may even vary by state. Unfortunately, there is no one policy that will cover everything that may occur during a trip.
In your particular claim, Generali did reimburse you under your Travel Delay according to the terms of your policy. "If you are delayed on your Trip for 6 hours or more, we will
reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay."
However, Generali did decline to reimburse you under Trip Interruption for your prepaid nonrefundable flight. SATA canceled your flight for "commercial reasons" which is not a covered peril under any policy including your Generali plan.
Once again, thank you for taking time to submit this review. We recommend to all travelers to take time to review the "named perils'' that are listed on our website prior to purchasing. Please feel free to call us at 800-487-4722 for assistance.