Travel Insurance Reviews Generali Global Assistance Standard
The Standard plan is the most economical of the three plans offered by Generali Global Assistance. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections and emergency assistance services.
To learn more, see the Generali Global Assistance Standard product page.
The trip included a
tour
Generali Global Assistance
Standard
Being stranded in Paris when my airline ticket was rejected, CSA was the only help I could get. The customer service rep (Lisa) calmed my anxiety, put me in contact with the proper person I needed to issue a new ticket, the following day, set me up with a claim form for a hotel and meal, then called my wife to reassure her. I am very grateful.
Gary R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Good for peace of mind
Patrick P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
While we are offered several trip insurance options when booking travel, we always choose a plan from Insure My Trip as they are more inclusive and benefits don't "disappear" as time goes on (in some cases, by the time you get to the trip, there are no benefits left.) We are grateful not to have had to use the benefits provided by Insure My Trip carriers, but also grateful to know we have the coverage if/when it were to be needed.
Richard H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately i did not have too use the insurance so i don't know how good or bad it would have been if i had to use it.
Taras P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I had no claims so can't comment on how the insurance would have handled the claim.
I bought it for peace of mind which it did provide.
I bought it for peace of mind which it did provide.
arshad s. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The only reason I rated 4* instead of 5 is that I had no reason to file a claim so can't evaluate that part of the service. But the signup process was quick and efficient; communications with me were excellent; the policy language clear and easy to understand. Although I did not need to use the insurance, it was a comfort knowing it was available and positive reviews from other past customers gave me assurance that a claim would have been handled properly had I needed it.
Scott B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I love InsureMyTrip as it permits comparison of all components of travel insurance plans in one place. CSA often offers higher levels of coverage for similar or lower price than other companies, so I often choose CSA for my travel insurance. Although I did not need to file a claim for this most recent trip (thank goodness!), I have had to file a claim with CSA in the past, about 2.5 years ago. The claim process was seamless and my claim (trip cancellation) was covered without any hassles. Consequently, I do not hesitate to use CSA for my travel insurance needs.
Patricia S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
If you are considering this company, make sure you fully understand their definition of 'pre-existing conditions'. This company has a 180 look-back history. I didn't know what that meant until I had to file a claim and was denied. Here's what look-back means: any condition evaluated or treated 180 days PRIOR to purchase. "Underlying conditions" is also part of this definition. I lost a lot of $$$ not fully understanding the definitions. Next time I have to buy travel insurance, I will DEFINITELY go to great lengths to understand every aspect of the policy.
Linda O. would not
recommend this plan to a friend or relative.
-
DeborahGenerali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim. We take customer service very seriously and, as you mention, cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated Customer Service Representatives on staff who can help answer questions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. As you’ve said in your review, the plan you purchased is unable to provide coverage for any losses resulting from Pre-Existing Medical Conditions. Our Custom Luxe plan can provide coverage for such losses provided the plan is purchased prior to or within 24 hours of final trip payment, if other requirements outlined in the Description of Coverage/Policy are met. If you have additional questions or concerns, please reach out to us at the number or email provided above.Jan 10,2017
The trip included a
tour
Generali Global Assistance
Standard
Did not have to use the insurance (thank goodness) so don't know how effective it would have been. I would use your insurance again for another trip because it seemed reasonable and comprehensive. I don't think your star rating system is quite an accurate way to rate in my circumstances.
Sally H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Coverage was an added protection that our trip would be amazing. Not being needed made it that much so.
Sheila O. would
recommend this plan to a friend or relative.