Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
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The trip included a
tour
Global Alert!
Preferred
It took 5 months for my claim to be processed. That is ridiculous! I called every 2-3 weeks and every time they would say it would be completed in another 2 weeks. Crazy!
John O. would not
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
Hard to review when I have not yet had to file a claim but I chose the plan for the medical coverage.
Joseph H. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
It was great to be able to choose just what is needed rather than a policy that covers area already covered by our existing insurance.
Charles G. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
I had a very difficult time speaking with a person at Global Alert--I'd call and wait on hold for 12 mintues and then be routed to a message machine. I left several messages that were not. Eventually, I did make contact, and my questions were answered. Global Alert then paid only 2/3 of the expenses I submitted. I had 3 week-long tours scheduled one after the other. The trip was interrupted early on--I had to come home and missed the first two tours, but was able to rejoin the 3rd one. Global Alert paid for the return airfare and the two cancelled tours, but denied coverage for the outbound airfare to join the 3rd tour, claiming that once I returned home, my coverage ended.
Patrice A. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Carol
Thank you very much for submitting your review. As you know, we did assign an advocate who provided assistance in the claims process. You were able receive reimbursement for most of your expenses. However, you did not receive reimbursement for expenses incurred after the you had returned home as stated in your policy:
"When Your Coverage Ends:
Coverage is effective for the stated term shown in Your Confirmation of Benefits. In addition, Your coverage will end at 11:59 P.M. local time on the date which is the earliest of the following:
(a) the Scheduled Return Date as stated on the travel tickets;
(b) the date You return to Your origination point if prior to the Scheduled Return Date;
(c) the date You leave or change Your Covered Trip (unless due to Unforeseen and unavoidable circumstances covered
by the Policy);
(d) if You extend the return date, coverage will terminate at 11:59 P.M., local time, at Your location on the Scheduled Return Date;
(e) the date You cancel Your Covered Trip."
We thank you for bringing this to the attention of your fellow travelers and look forward to working with you in the future.Jul 06,2017
The trip included a
tour
Global Alert!
Preferred
Was fortunate not to need to use the coverage so I don't know how well a claim would be processed.
Gary B. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
I appreciate knowing that advance medical payments came with this plan. It's one of the most important things a person should get when traveling. I've read all the horror stories online of people who went to the hospital, only to have their passports confiscated until they could pay 10's of thousands of dollars in healthcare IN ADVANCE. Your medical insurance won't pay until AFTER you are out of the hospital, so advance payments are a MUST when it comes to travel insurance.
Cindy A. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
Good coverage!
Robin G. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
We will use this insurance for our next trip.
Rhonda D. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
If you don't have a need to file a claim, this insurance policy is probably fine. If you're unlucky enough to have to file a claim, as we were, be prepared for an expensive and lengthy battle (7 months, in our case), and likely the involvement of an attorney, to get the insurance carrier to pay the policy benefits for which you've paid a very expensive premium. My recommendation: stay away from this insurance carrier at all costs!
Gary W. would not
recommend this plan to a friend or relative.
22 of
22 people found this review helpful
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Debra
IMT
We have confirmed with Global Alert that the benefit was paid per the provisions of the policy. We are sorry for your loss.Aug 22,2012-
Gary
Debra, you are correct that the benefits were eventually paid. However, it took 7 months and about $2,000 in attorney's fees to get the insurer to read its own policy and pay accordingly. I believe that my review of this company is fair and accurate.Aug 22,2012
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The trip included a
tour
Global Alert!
Preferred
Sure glad we didn't have to make a claim. Very safe country to visit
Robert L. would
recommend this plan to a friend or relative.
We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.