The Global Alert Preferred plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt your trip due an unforeseen covered event.
We canceled a trip to Australia in the 90+ day time frame required by our tour operator, we received the appropriate 90% refund from the tour operator, and submitted a claim to Trip Mate, Inc., which handles claims for Global Alert, for the 10% penalty we incurred. Ultimately, we received payment from Trip Mate about 4 months after the claim was submitted (all required documentation was submitted with the initial claim). While we did receive the correct amount under our travel policy, the way the claim was handled was ridiculous! (1) You can't get in touch with Trip Mate with one phone call, as they don't answer their phones. Rather, you must wait to receive a call back the next day. (2) We received Trip Mate's checks quite a long time after submitting the claim (3 months), but at least we did receive them. (3) When we DID receive the checks and deposited them in our bank, the bank notified us a couple of days later that both checks hand BOUNCED!!! Fortunately, we hadn't written checks against this deposit, but we did incur $38 in bank fees because of the bounced checks. Trip Mate advised we could submit a claim for refund of the $38, which we did, but we haven't received it yet. (4) After four calls to Trip Mate trying to straighten this out, we received conflicting information from different agents. Very frustrating. We purchase travel insurance almost every year. The next time we do so, we will check first to see if Trip Mate is involved in the claims processing. If they are, we will purchase our travel insurance elsewhere!
Barbara D. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
I went to Australia and New Zealand with multiple stops at both. The plan covered the items I was concerned about but I was very uncomfortable with knowing if I was covered from all my locations.
Jacob H. would not
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.