Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
tour
International Medical Group
iTravelInsured SE
If I don't need you, I am happy. But others on our trip fell ill or got hurt so I knew we would have coverage if we needed it.
elizabeth M. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
I'm was fortunate I didn't need to use it but I'm glad I had the coverage in case I did.
Nina R. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
I would never use IMG Insure my trip again! They are great on the front end and at taking your premium money but horrible on the back end if you file a claim. You can't talk to anyone who actually makes decisions. It took 5 months to receive a final decision and communication was horrible during the entire process. I received multiple emails asking for more information (much of which was completely unrelated to the claim issue) only to be corrected that they actually did have everything. Their "agents" don't provide any help for the customer and have no actual knowledge of the issue or process status.
I filed a claim for reimbursement of a non-refundable airline ticket that I had to cancel because our international connecting flight home from Rome changed from an afternoon departure to a morning departure. That change required me to purchase a new ticket on a different airline, cut our trip a day short in Greece because we had to leave a day earlier in order to make the morning connecting flight home from Rome the following day. The claim was denied for unknown reasons other than references to paragraphs in the contract. Plus, to add to frustration you can't actually talk with anyone to find out exactly why or discuss.
I would recommend Zurich Ins. Their claim process was, simple quick, responsive and paid up for an airline cancellation we encountered during a trip early in 2023.
I filed a claim for reimbursement of a non-refundable airline ticket that I had to cancel because our international connecting flight home from Rome changed from an afternoon departure to a morning departure. That change required me to purchase a new ticket on a different airline, cut our trip a day short in Greece because we had to leave a day earlier in order to make the morning connecting flight home from Rome the following day. The claim was denied for unknown reasons other than references to paragraphs in the contract. Plus, to add to frustration you can't actually talk with anyone to find out exactly why or discuss.
I would recommend Zurich Ins. Their claim process was, simple quick, responsive and paid up for an airline cancellation we encountered during a trip early in 2023.
David F. would not
recommend this plan to a friend or relative.
-
Angie
We are sorry to hear your experience with IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans by their terms and conditions. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to discuss your claim experience privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.Apr 15,2024
The trip included a
cruise
International Medical Group
iTravelInsured SE
I did not get to go on this trip due to medical reasons. I filed the claim as soon as I knew I could not go. I was asked for the same information repeatedly. It was almost as if the left hand did not know what the right hand was doing. It was impossible to call and check the progress on claim. Finally, several months later, I received some of the money due. All in all, I lost 300.00 plus 500.00 which was the cost of the policy. Never again will I use itravel.com
ronald d. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Courtney Baird
International Medical Group
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation.Dec 08,2023
The trip included a
cruise
International Medical Group
iTravelInsured SE
I was glad I had your services activated though I did not need to use it. You were very cordial and your assistance when needed was well received. I will use again.
JBell
JBell
Janice B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
Patriot International Lite
I requested a cancellation of my policy because my husband got ill and we were unable to travel. They returned my money in full and this is priceless. Thank you for your help.
Manuel E. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Thank goodness we didn't need to make a claim.
Deborah M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured LX
Outstanding service when I broke my foot. I felt very well cared for.
Laura F. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
I thought it was pricey. But it alleviated stress and worry. So it was worth it
Pamela D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
The plan provided peace of mind; however, we were fortunate in that our trip went smoothly and we did not have to use the insurance. So I don’t have an opinion on how well the insurance would have worked if we needed to file a claim.
Stephen R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful