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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers who have taken a cruise rated International Medical Group
4.54 out of 5
1,342
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
International Medical Group iTravelInsured SE
I had the unfortunate loss during our covered trip, and upon return, filed a claim. It took 3+ months for reimbursement of funds, including 4 phone calls requesting some sort of answers for the lengthy delays. Ultimately, the claim funds were reimburse to me, however, only after a delay. This was after I submitted all the necessary paperwork, i.e. receipts, medical records, medical release of information, etc., so the delay was not on my (the customers) end. Good coverage for my families needs, but slow to reimburse the covered loss expense.
Matthew F. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Aug 22,2019
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Did not use
Kenneth D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Although we completed our trip in April, I have waited to complete my review because I had a claim pending. I wanted to see what the results would be. I am happy to report that my claim for reimbursement for one missed day of our trip was compensated for very fairly. My husband and I received checks last week. The reporting process was not easy and took quite a bit of time, and then more information was requested. I would suggest that travelers maintain good files and keep everything in the event of needing to file a claim. I spoke to representatives on the phone who were very helpful and pleasant. I will use insuremytrip.com for all future trips.
Philip H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured LX
Fortunately, we did not need to file a claim. While deciding which plan to purchase, and following the purchase of this plan , I had several questions regarding it. Each representative , with whom I spoke, was very efficient, knowledgeable, and personable . Totally satisfied with the overall experience .
John M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Had no claims.
Richard M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured LX
This insurance trip covered us while we were on our 12 day Alaska vacation. Part of our trip included a southbound cruise from Seward to Vancouver. While in Juneau, a middle aged man in his 40 or early 50s had to be taken by ambulance to the hospital. He and his family's vacation ended, sadly, but hopefully they had trip insurance like this policy to cover that expense, as it was going to be HUGE when you add up the cost of the trip, the cost of the medical assistance on board, the ambulance ride, the hospital bill, the hotel and associated expenses for his family, plus the trip home (wherever and whenever that might be). Yes, YOU need trip insurance like this policy.
Elizabeth K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
Glad we didn't need to use but for peace of mind glad I had it.
Judith B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
We were very satisfied with the help and explanations that we received during the process of choosing the insurance and buying it. Calls were answered quickly; we never had to hold on line or wait for a callback. Fortunately, we didn’t need the insurance.
Elizabeth T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group Patriot International Lite
Bought the plan for a trip to Singapore, Vietnam and Laos. Had a medical problem in Laos. Talked to you and you told me you didn't have any doctors in Laos....great. Flew to Hanoi to have the problem addressed at a clinic listed on your website. They have never heard of you and did not accept the insurance. I paid out of pocket. No claim filed since it was under the deductible anyway. Your company was absolutely zero help with my problem. Never again will I buy a policy from you.
Mark M. would not recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for providing your feedback.

    InsureMyTrip is sorry to hear that you didn't receive the assistance you should expect from your 24 hour emergency assistance provider. At their request, we also forwarded your information to International Medical Group so that they could review the process with their assistance company.
    Aug 13,2019
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
I did not use the insurance but it comes highly recommended from travel industry.
Careen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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