Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
tour
International Medical Group
iTravelInsured SE
I did not get any satisfactory results to my claim. Agents request over and over again documents and proof of documentation without any accomplishments. If we buy an insurance is to have a piece of mind to feel protected not to get more agony when the problem arises.
Ximena C. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
I insured my trip through International Medical Group, iTravelInsured.
We were going to be gone for a very long time and since one can not insure just part of the trip there were few companies that would take on the long vacation; iTravelInsured however would and did. I contracted COViD and consequently had to make a large claim since we missed a lot, lying in a hotel room trying to get better. In settling my claim they treated me very fairly; my settlement was larger than I expected due to benefits like 'travel delay' and 'trip interruption'.
Timeliness.... But from the time I submitted my claim to the day I received my check it was one day short of five months. Toward the end of that period I was questioning wether or not they were really going to issue me a check; I was starting to loose sleep, waking up thinking about what to do next. Consequently, have your eyes open if you go with IMG iTravelInsured, their good qualities outlined at the start of this review were drowned by the tartiness of the settlement process and final payment.
We were going to be gone for a very long time and since one can not insure just part of the trip there were few companies that would take on the long vacation; iTravelInsured however would and did. I contracted COViD and consequently had to make a large claim since we missed a lot, lying in a hotel room trying to get better. In settling my claim they treated me very fairly; my settlement was larger than I expected due to benefits like 'travel delay' and 'trip interruption'.
Timeliness.... But from the time I submitted my claim to the day I received my check it was one day short of five months. Toward the end of that period I was questioning wether or not they were really going to issue me a check; I was starting to loose sleep, waking up thinking about what to do next. Consequently, have your eyes open if you go with IMG iTravelInsured, their good qualities outlined at the start of this review were drowned by the tartiness of the settlement process and final payment.
Robert B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Picked that plan because my parents wanted the highest coverage options but price was terribly expensive. They would use a cheaper option next time.
Daniel W. would not
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
I've said I would not recommend the plan we got because of the hassle of the claims experience. Our claim was for less than $375 and it was very straightforward, and yet it took more than three months for it to be processed -- which I could have accepted had it not been for the confusing forms and equally confusing follow-up requests for additional information. In the end though we got payment. And I would probably think about the same policy again mainly because, from what I read, our experience is probably typical, though regrettable, for dealing with this type of insurance coverage.
James M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
We didn't need to use it, but we thought we would. Our call went right through from overseas and information was prompt and reassuring
Tim H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
So important to have this coverage when leaving the country.
Michael B. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
My flight was cancelled, I had to book at another airline at a premium price. Insurance is denying claim and does not want to recognize terms of the insurance, tries to juggle with wording only not to pay the warrantied reimbursement.
No live person is available to discuss a claims. Paperwork processing takes too long and no resolution offered. Paperwork and responses via email are too convoluted and no direct answers can be received.
DO NOT BUY FROM THEM!!!!
No live person is available to discuss a claims. Paperwork processing takes too long and no resolution offered. Paperwork and responses via email are too convoluted and no direct answers can be received.
DO NOT BUY FROM THEM!!!!
Mark B. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Suggestion for improving communications and exceeding customer expectation:
- Send email to your customer(s) re confirmed insurance policy, protocols including contract ID and contact phone number for reference it will go a long way in improving loyalty and trust.
Thanks for listening,
Nicholas J Ranieri
- Send email to your customer(s) re confirmed insurance policy, protocols including contract ID and contact phone number for reference it will go a long way in improving loyalty and trust.
Thanks for listening,
Nicholas J Ranieri
nicholas r. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
International Medical Group
Patriot International Lite
Best value for the coverage. Fortunately, didn't have to use it so don't know any more than that
Calvin F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
The travel insurance police I obtained from IMG provided peace of mind during our cruise to the Bahamas. The online purchase enabled me to easily compare quotes from 3 companies in terms of price and items covered. I will definitely use the IMG online system again next time I book travel insurance.
Note, while we had no emergencies, it does happen. A person on our cruise did experience a medical emergency while at sea and had to be removed via Helicopter. Hopefully, they had travel insurance.
Note, while we had no emergencies, it does happen. A person on our cruise did experience a medical emergency while at sea and had to be removed via Helicopter. Hopefully, they had travel insurance.
Morris E. would
recommend this plan to a friend or relative.