Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Although we completed our trip in April, I have waited to complete my review because I had a claim pending. I wanted to see what the results would be. I am happy to report that my claim for reimbursement for one missed day of our trip was compensated for very fairly. My husband and I received checks last week. The reporting process was not easy and took quite a bit of time, and then more information was requested. I would suggest that travelers maintain good files and keep everything in the event of needing to file a claim. I spoke to representatives on the phone who were very helpful and pleasant. I will use insuremytrip.com for all future trips.
Philip H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Had no claims.
Richard M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
We were very satisfied with the help and explanations that we received during the process of choosing the insurance and buying it. Calls were answered quickly; we never had to hold on line or wait for a callback. Fortunately, we didn’t need the insurance.
Elizabeth T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
Bought the plan for a trip to Singapore, Vietnam and Laos. Had a medical problem in Laos. Talked to you and you told me you didn't have any doctors in Laos....great. Flew to Hanoi to have the problem addressed at a clinic listed on your website. They have never heard of you and did not accept the insurance. I paid out of pocket. No claim filed since it was under the deductible anyway. Your company was absolutely zero help with my problem. Never again will I buy a policy from you.
Mark M. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I did not use the insurance but it comes highly recommended from travel industry.
Careen B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
We are very satisfied with the way our claim was handled. My only complaint is that it was extremely slow. If a new document was requested, it would take 15 business days before action took place. It would be wonderful if you could check the status of your claim online as opposed to making phone calls. Our settlement was extremely fair. Hopefully we'll never have to file another claim!!!
Carole P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
IMG RR Team Account
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.Jun 28,2019
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
Thankful we didn’t need to use it! Thankful for the peace of mind.
David M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
So happy everything went well, I did not need to use the plan.
DELIA P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Fortunately I did not need to use the insurance for this trip. However, I can comment that InsureMyTrip is very proactive in communicating with its clients both before and after the trip. The website is easy to use and they provide all information needed to make a good decision regarding which plan is best.
Linda M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
If you read most reviews, they are written by people who didn't file claims. After spraining both knees and ankles, this plan paid a total of $95 for crutches and nothing for small additional taxi and uber costs, since I couldn't walk. The rest of my medical was paid for by New Zealand. When I called their service number, I left a message and didn't get a call back. I finally called their emergency number and was told to go to an ER. They gave me an address, which turned out to be a doctor's office (not open at 5 a.m.). The exclusions in this policy/company are ridiculous: Charge the maximum, pay the very minimum at all costs. I would avoid them like the plague in the future and will share this information as broadly as possible.
Sherry L. would not
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
-
Mike
Thank you for your feedback on the policy, we have forwarded your comments to International Medical Group. We are very sorry to hear that you suffered an accidental injury during your trip.
We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jun 25,2019
InsureMyTrip is sorry to hear that you didn't receive the assistance you should expect from your 24 hour emergency assistance provider. At their request, we also forwarded your information to International Medical Group so that they could review the process with their assistance company.