Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured LX
We paid for Cancel for Any Reason coverage for a trip in early September to Scotland and Ireland that included our small group tour of Ireland and our nonrefundable airfare between Scotland and Ireland. When the Royal Tattoo was canceled due to Covid, we cancelled the airfare we paid for with American miles to allow other American customers access to those seats, but these airfares weren't part of our coverage. We hoped to still be able to fly to Ireland and do the tour. When we were within two to 3 weeks of our trip and Ireland still required a 2 week self quarantine because of Covid, we tried to cancel our small group tour. The tour company refused to give us a refund, but thankfully Viator did. In the end, we only filed a claim for the $200 Ryanair airfare from Scotland to Ireland which was nonrefundable. The claims department refused our claim despite our Cancel for Any Reason coverage because they said we were required to file the entire claim within 20 days of cancelling our airfare to and from Scotland/Ireland. I explained that we used miles for that and cancelled the initial flights hoping to rebook a flight to and from Ireland with miles if Ireland didn't have a quarantine at the time of our tour. They didn't care. We have bought insurance from them 3 times in the past 2 years. I asked them how it was good business to refuse a $150 claim that was the result of Covid uncertainty and lose a good customer. Again, they didn't care. We will never buy an iTravel policy again from IMG.
Lisa W. would not
recommend this plan to a friend or relative.
8 of
9 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
I was promised payment and have yet to receive it. Please contact them for me to see if you can help. They claim that their computer system has been down for these past weeks.
Later: After much effort on my part I finally got restitution. Case closed
Later: After much effort on my part I finally got restitution. Case closed
Lawrence E. would
recommend this plan to a friend or relative.
4 of
6 people found this review helpful
-
Megan
Thank you for your feedback.
Please see the response from IMG iTravelInsured:
"Lawrence, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "Sep 08,2020
The trip included a
cruise
International Medical Group
iTravelInsured SE
Claim including paperwork was filed four months ago in February. Missed connection due to weather. Claim was for hotel and meals. Simple. Still has not been paid... Terrible service.
Thomas R. would not
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
-
Megan
Thank you for your feedback.
Please see the response from IMG iTravelInsured:
"Thomas, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "Sep 03,2020
The trip included a
cruise
International Medical Group
iTravelInsured LX
extremely difficult to get info from for claim and very slow
Joseph A. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Megan
Thank you for your feedback.
We would like you and our other customers to know all travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
Claims assistance
Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
Dispute resolution
Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.Sep 11,2020
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Our trip was cancelled due to the whole Covid-19 pandemic. We therefore did not need to use the insurance and requested a refund. While it is true that our policy stated that no refunds unless canceled within 15 days of purchase, and we requested the refund after 15 days, these are extraordinary circumstances, completely beyond our control and through no fault of our own. Other companies, such as ALLIANZ Insurance are offering refunds to its customers despite contract terms to the contrary.
There is nothing we, as consumers, can do except choose to do business in the future with other companies. We of course will not use insuremytrip.com or United States Fire Insurance Company for any future travel or other insurance needs.
There is nothing we, as consumers, can do except choose to do business in the future with other companies. We of course will not use insuremytrip.com or United States Fire Insurance Company for any future travel or other insurance needs.
Myrabelle S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
A change in the cruise itinerary dis embarkation city was caused by the Covid-19 situation, yet the insurance company totally disregarded this as a legitimate reason for the claim. They only covered the additional costs (most of it had been reimbursed by the cruise line) in the change of airfare. No additional expenses that were incurred because of the change in flight to return home were covered. They claimed that I could not file as flight delay (it was a totally different flight from a totally different city) since I arrived home less than 12 hours from the original flight time (it was 11 hours).
Marcia O. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
The plan was easy to purchase. Though we did not file a claim, I feel that the cost paid for this plan was very reasonable and it provided good coverage (if we had needed to file a claim).
Barbara C. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
Not Satisfied!!! I am thankful I did not need to file a claim because I was unable to contact the company about a question prior to my trip. It says a lot if a company limits your ability to contact them. I will know in the future to contact customer service prior to purchasing insurance.
Tammi W. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
Please get back to me and let me know if this plan would have covered me if I had canceled due to fear of the coronavirus. [email protected]
Stephen M. would
recommend this plan to a friend or relative.
-
Erin
Thank you for your review. Coverage due to the fear of traveling would typically require Cancel For Any Reason to be included in your policy. Please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to discuss past purchases and new options to suit your needs for future travels.Apr 28,2020
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Since I didn't have the need, thank goodness, to use this insurance I wouldn't be a person to rate how well or not well they were in handling any claims.
Ronald R. would
recommend this plan to a friend or relative.
Please see the response from iTravel Insured regarding your review:
"It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation."