Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Several emails sent for medical claim from Peru and Ecuador did not go through. Email address was checked and was correct. I tried filing the claim by email when returned to USA and still would not go through. Finally I called and had the insurer email me and I replied with claim attachments and then it went through. Email address in question is [email protected] this needs to be fixed. It took 3 weeks after claim submission on 2/22/19 to get the check.
Hamir M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I never had to use it, however, the cost and coverage was reasonable upon any emergency I might could have had. Thankful it was not needed and glad the cost was a minimum fee compared to the other plan that was available through the cruise ship.
April P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Very cheap plan. Luckily i didnt have to use it. But it brought me great peace of mind.
Sherri K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
I took out this plan for medical coverage while out of the US. It covers the cost elements that I consider essential for our travels at a reasonable rate. Fortunately we did not have to file a claim, but we felt good knowing we were covered.
Laszlo S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
Patriot Multi-Trip America
Did not have to file as claim. But it is assuring that I have your coverage
Doria Maria Q. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Best of all didn’t need to use it!
David H. would
recommend this plan to a friend or relative.
-
IMG RR Team Account
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.Feb 27,2019
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
On the plus side, they did pay my entire claim, and everyone I talked to was polite. On the negative side, they spent a lot of my time making me jump through hoops to get there, as if you are inherently trying to cheat them. In this case, a $300 hotel room I didn't get to in Alaska after cancelling the cruise to Alaska (for medical reasons). The hotel bill was the subject of several phone calls and emails and documentation requests. Funny, they were fine with paying for the cruise, the expensive part. If they had been gracious about the fraction of the total cost (the hotel), I could have given them a stellar review. I've bought a dozen policies in the past; this is my first claim; if not for the hassle, I'd probably buy from them again and they probably would've made back their $300 on my next buy! (Not to mention the labor costs they are paying for ... people to nitpick over every dime.) In fairness, I must say that this is my first claim; maybe all the companies are like this. One word of advice: one must prove one purchased something: if you are traveling with other people, don't split any prepaid costs, because it is then hard to prove who paid for what when you try to claim it. Pay your own way (with receipts) for all of it. And get cancellation receipts too.
James E. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
IMG RR Team Account
International Medical Group
We apologize for the frustration you experienced when filing a claim. On this claim, we received all of the cancellation documentation for the cruise on the initial submission (Invoice, proof of payment, proof of cancellation). However, for the hotel stay we only had the booking invoice, but no proof of payment or cancellation. Sometimes suppliers do make exceptions on cancellations for certain circumstances or issue a credit, so we did need to get the verification of the cancelled segment to complete the claim. I can understand his frustration given the cost of the cruise vs. the cost of the hotel, but proof of loss is required for all segments of a claim.Feb 21,2019
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I found the process of investigating, selecting and understanding travel insurance very difficult. I am not certain I was adequately covered, and had I needed to file a claim, I felt like I might need an attorney to get the paper work correct.
Needs to be more user friendly and in plain english.
Needs to be more user friendly and in plain english.
Henry C. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
Thank you for your comments. As you indicated, there is no doubt that it can be a difficult and confusing process when trying to select the best policy for your trip.
The International Medical Group iTravelInsured SE plan, as do all of our policies, include the full insurance certificate which explains all of the terms, conditions, and exclusions for that specific policy. In addition, any of the items that appear in blue print within your quote provides a hyperlink to more detailed information. Your International Medical plan also offers you a 10 day refund period:
"TEN-DAY LOOK: If You are not satisfied for any reason, You may cancel insurance under this Policy by giving the Company or the agent written notice within the first to occur of the following: (a) ten (10) days from the Effective Date of Your Insurance; or (b) Your Scheduled Departure Date. If You do this, the Company will refund Your premium paid provided no Insured has filed a claim under this Policy."
We also understand that this information may be confusing, so we also invite you to take advantage of our online chat representative who is available to stay with you through the entire quote and purchase policy and answer your questions. Our licensed insurance experts are always happy to explain any part of the insurance policy. We are available to assist you by phone at 800-487-4722, or by chat, Monday - Friday, 7am-12am EST and Saturday - Sunday, 9am-9pm EST.Feb 06,2019
The trip included a
cruise
tour
International Medical Group
Patriot America Lite
I never needed any medical requirements during my trip so it would be hard to tell myself how I had experienced that plan
UTKARSH P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Fortunately I did not need to use plan. All went smoothly !
Maria W. would
recommend this plan to a friend or relative.
In the meantime, our licensed representatives are happy to help you with any part of the insurance process. Should you have any questions in the future, please feel free to call us at 800-487-4722.