Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
tour
International Medical Group
iTravelInsured SE
Unfortunately, we were not able to go on our trip to Portugal. I called to cancel the insurance in March, for our trip in September, and was told since I had not purchased the “cancel for any reason†insurance i was not entitled to any refund. I felt a refund should have been prorated. Oh well, I guess it’s my fault for not reading the restrictions more carefully. I don’t fault the insurance company.
Susan H. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
Patriot International Lite
Thank goodness that I did not have to submit a claim. I did receive a confirmation and a follow up. I am satisfied with the plan.
Dena M. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
Didn't need the coverage, thankfully, but was glad that it was there if we did!
John Y. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Lite
Never used it, but did injure my knee and was unable to contact them on their 24 hour/Emergency Assistance Line. We tried a couple of times; we connected but the phone just rang and rang. It was about 6:30AM EST when we tried to call. Luckily we were staying in an AirBnB apartment and our host was able to direct us to a hospital ER room. We had to cancel our trip and make new flight arrangements home. I am following up with care here in the States, but if it would have been more serious, I am not very happy that we could not get any response. So not sure what we paid for. We have bought medical insurance through this website for over 12 years- typically 3 times a year. Never needed it, but not sure we will use it again since it seems we are paying for nothing.
James C. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We understand that International Medical Group contacted you regarding your experience. The following statement was issued by International Medical Group in reply to this review:
James it was a pleasure speaking with you on the phone today. I can assure you I will look into this further for you. IMG currently has several redundant backup systems in place. Per our phone conversation, I will be getting back in touch with you shortly. I apologize again for your inconvenience. IMG truly wants to be with you every step of the way, while you are traveling abroad.
Kindest regards,
International Medical Group®, Inc.Mar 31,2015
The trip included a
tour
International Medical Group
Patriot International Lite
I did not have to use the policy I purchased, thank goodness. But having it gave me piece of mind. I'm in pretty good health but any thing can happen while you're away. I purchased it just before I left and now that I'm home I will give the policy a better look. But I'm sure I will use your company again in September on my next trip.
Rebecca C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
Patriot International Lite
Thankfully we did not have any incident that required our use of this plan but it was comforting to know that we had coverage "just in case".
Andrew F. would
recommend this plan to a friend or relative.
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"If the Insured is not completely satisfied with the insurance, he or she must notify the Company within 10 days of purchase and return the certificate. The Company will give the Insured a full refund of premium provided he or she has not already departed on the Covered Trip or filed a claim."
Apparently, you also considered canceling your trip and submitting a Trip Cancellation claim but were then advised that you did not have a covered reason as listed in your policy. The specific concern which caused you to cancel your trip would fall under the Cancel For Any Reason option. Sadly, your policy did not include this coverage.
We value your feedback so please feel free to call us at (800) 487-4722 if you have any further questions.