Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Did not use the plan but we thought it was reassuring to be protected if anything happened.
Barbara M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
On the plus side, they did pay my entire claim, and everyone I talked to was polite. On the negative side, they spent a lot of my time making me jump through hoops to get there, as if you are inherently trying to cheat them. In this case, a $300 hotel room I didn't get to in Alaska after cancelling the cruise to Alaska (for medical reasons). The hotel bill was the subject of several phone calls and emails and documentation requests. Funny, they were fine with paying for the cruise, the expensive part. If they had been gracious about the fraction of the total cost (the hotel), I could have given them a stellar review. I've bought a dozen policies in the past; this is my first claim; if not for the hassle, I'd probably buy from them again and they probably would've made back their $300 on my next buy! (Not to mention the labor costs they are paying for ... people to nitpick over every dime.) In fairness, I must say that this is my first claim; maybe all the companies are like this. One word of advice: one must prove one purchased something: if you are traveling with other people, don't split any prepaid costs, because it is then hard to prove who paid for what when you try to claim it. Pay your own way (with receipts) for all of it. And get cancellation receipts too.
James E. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
IMG RR Team AccountInternational Medical Group
We apologize for the frustration you experienced when filing a claim. On this claim, we received all of the cancellation documentation for the cruise on the initial submission (Invoice, proof of payment, proof of cancellation). However, for the hotel stay we only had the booking invoice, but no proof of payment or cancellation. Sometimes suppliers do make exceptions on cancellations for certain circumstances or issue a credit, so we did need to get the verification of the cancelled segment to complete the claim. I can understand his frustration given the cost of the cruise vs. the cost of the hotel, but proof of loss is required for all segments of a claim.Feb 21,2019
The trip included a
tour
International Medical Group
iTravelInsured SE
It was great because we did not have to use it. The true test is how it would work if we had to file a claim.
Kathy P. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
I was fine on this trip, but I used this company for a previous trip and needed to use their services. I received compensation for an "Interruption for any Reason" claim. All worked out. Just remember to have exact amount that you pay for trip insured and call them right away to get you home. Don't do on your own. Keep all receipts. They will do the flight search and booking for you.
Nancy L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Fortunately we did not have to file a claim but coverage seemed more than adequate for our needs. Very easy to shop for and purchase a plan.
Claire C. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
Fortunately we did not have to use plan so it is hard for me to say how satisfied we may have been should your service have been required. Working with you company to acquire the insurance was relatively easy.
Earl J. would
recommend this plan to a friend or relative.
-
IMG RR Team Account
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.Jul 03,2018
The trip included a
tour
International Medical Group
iTravelInsured LX
MY MEDICARE PLAN DOES NOT COVER ME OUTSIDE OF THE US AND THIS PLAN MADE IT POSSIBLE FOR ME TO TAKE A 17 DAY BICYCLE RIDE IN MONTANA AND CANADA. IT IS JUST NOT WORTH RISKING A MEDICAL SITUATION WITH NO COVERAGE COMPARED TO WHAT THIS PLAN OFFERED AT A REASONABLE PRICE.
William K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
International Medical Group
Patriot International Lite
Did not use it but it is always good to have available.
Jacob P. would
recommend this plan to a friend or relative.
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