Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
tour
International Medical Group
iTravelInsured LX
Great benefits and great rate! Having good insurance while traveling really gives me a lot of peace of mind.
Julie M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
IMG has excellent coverage. We planned a 16 day cruise for 6/12/19. On 6/11, I had a kidney stone that resulted in emergency room care and 4 surgeries that resulted in trip cancellation. I had purchased "cancel for any reason" for an extra cost. On 6/25, I filed claim and scanned all documents required. Notified 7/24 documents unreadable and must be resubmitted. Resubmitted 7/29 via UPS. On 8/19 after 4 calls to Customer Service and Claims Supervisor, notified claim had been reviewed and recommended for settlement.
Customer Service representatives were not helpful and could only say that the claim was "in process." Asked to be referred to Supervisor. Left 4 messages for Supervisor who told me she would investigate and get resolved. Told to submit wire instructions for our Bank. Later told that they did not wire money but needed ACH instructions. Return calls often not made as promised by Supervisor.
On 9/5, claim turned over to UK Manager (Wendy). Wendy was extremely helpful and found where the problem was and worked diligently to have funds transferred. She kept us informed frequently as to the status of the funds transfer. On 9/10, claim paid in full and funds received.
A very tedious and frustrating process until we got to Wendy. Customer Service Representatives and Supervisor communications needs to be improved.
Due to the excellent coverage and reasonable price, we have contracted for our next trip.
Customer Service representatives were not helpful and could only say that the claim was "in process." Asked to be referred to Supervisor. Left 4 messages for Supervisor who told me she would investigate and get resolved. Told to submit wire instructions for our Bank. Later told that they did not wire money but needed ACH instructions. Return calls often not made as promised by Supervisor.
On 9/5, claim turned over to UK Manager (Wendy). Wendy was extremely helpful and found where the problem was and worked diligently to have funds transferred. She kept us informed frequently as to the status of the funds transfer. On 9/10, claim paid in full and funds received.
A very tedious and frustrating process until we got to Wendy. Customer Service Representatives and Supervisor communications needs to be improved.
Due to the excellent coverage and reasonable price, we have contracted for our next trip.
Janet H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Sep 20,2019
The trip included a
tour
International Medical Group
iTravelInsured SE
Great plans. Great prices. Easy to do.
Stephen R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I am pleased with the plan I purchased for our cruise and will purchase again for our next trip.
Victoria L. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
I traveled with a hiking group of women who were all in our mid to late seventies. Because of our age and the high level of physical activity we all opted for this insurance plan and were secure knowing that we were fully covered for any eventuality. Luckily, we didn't need to make a claim.
Geraldine E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
We did not have to use the policy. We thought your would have covered all our needs. Thank You
Gerald A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
It was comforting to have the insurance, however, I am glad we did not have to use it. Everything went well!
Sandra D. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Since I didn’t have to file a claim, some of the questions do not apply.
Nevertheless:
I was grateful to have insurance for our trip. I’m not so naive to think that we are immune to health emergencies and travel disruptions.
Nevertheless:
I was grateful to have insurance for our trip. I’m not so naive to think that we are immune to health emergencies and travel disruptions.
Seymour C. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
My only complaint is that the claims process moves very slowly. I submitted all of the requested documentation and then on day 28 they requested more information - all of which (except for my bank account number) they already had. I sent all of that info the same day I received the request and my claim was finally settled on day 62. During this very long wait there was no way to get any information on the status of my claim. The settlement was fair, but definitely not prompt.
Cynthia O. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Michelle A
Thank you for your review. We are sorry to learn about your claims experience but are happy to learn the claim was paid. In the future, please feel free to reach out to us here at InsureMyTrip if you feel like your claim is taking too long to process. One of our Anytime Advocates can look into your claim and see if they may be able to help expedite the process for you. Please call us at 800-487-4722 if you have any questions or concerns and we would be happy to assist you. We look forward to helping with your travel insurance needs in the future.Aug 28,2019
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
I did not have to use the coverage, I got it in the event it was needed. I'm satisfied with what I read and saw about the plan and yes I would recommend it to others.
Richard L. would
recommend this plan to a friend or relative.