Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Very easy to obtain a quote. Would like to see additional policies specific to cruises.
Daniel B. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Thank u making it easy and affordable
Andrea L M. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
I bought this plan because that's what the travel experts recommend at my age. I didn't have to use it so I'm not sure how good the plan even was. But the price wasn't too bad at just over a hundred.
Mitchel S. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
I had the unfortunate loss during our covered trip, and upon return, filed a claim. It took 3+ months for reimbursement of funds, including 4 phone calls requesting some sort of answers for the lengthy delays. Ultimately, the claim funds were reimburse to me, however, only after a delay. This was after I submitted all the necessary paperwork, i.e. receipts, medical records, medical release of information, etc., so the delay was not on my (the customers) end. Good coverage for my families needs, but slow to reimburse the covered loss expense.
Matthew F. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Aug 22,2019
The trip included a
cruise
International Medical Group
iTravelInsured SE
Originally purchased this policy for a cruise that was cancelled 11 days prior to the cruise. I was able to transfer this policy to a newly booked cruise for the same timeframe. Very satisfied with the customer service.
Barry L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
We did not need the coverage but you never know. Liked that I received an email reminding me of the policy if I needed it
Elaine L. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
We always travel with insurance for the unexpected. This is a great product at a great price!
Michelle M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
Most competitive fair price with better coverage.
Donald M. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
Patriot International Lite
I felt quite comfortable, relieved and confident that had I had had a medical problems I would have been protected with coverage for medical assistance.
Rosita F. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
Patriot International Lite
Buying the plan was easy, however, our cruise itinerary made it difficult to determine who would provide coverage since one of our stops is also in the US. We were not sure who would be providing the coverage on the ship between two US stops. I think if someone built a matrix of responsible party after selecting a cruise, it would help buying. It's a lot of development work for the software, but it would be very transparent to the customer.
Kenneth W. would
recommend this plan to a friend or relative.
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Carol
Thank you for taking the time to help your fellow travelers.
In reply to your review, many cruise lines sail under an international flag. As long as you are on the ship, even while in a US port, you would still be considered outside the US. You would only be back in the US when you disembarked the ship back to the US.
You also indicated that you went on a cruise. You listed a total trip cost for three people when quoting. However, you chose to purchase a Travel Medical plan. Although you may already be aware of this, the only plans we offer that would insure the cost of your trip are the Comprehensive plans since those are the only plans that provide Trip Cancellation coverage. If you had needed to cancel your trip prior to departure or interrupt your trip to return home early, International Medical Group's plan would not have reimbursed you for your prepaid non-refundable travel expenses.
In the future, you may wish to call us for assistance in purchasing a plan.Mar 02,2016