Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Fortunately didn't need to file a claim. Good coverage at a reasonable price provided a piece of mind.
Joseph S. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Wonderful it was to have such added peace of mind.
Renaldo G. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
The plan denied my claim for cancellation coverage due to terrorist attack in Israel. The insurance company used a single small clause in the policy to deny my claim. The clause states that a terrorist attack claim will only be allowed if the attack occurs within 30 days of the planned trip. Our trip was planned for 12/9/2023 and the terrorist attack on Israel was 10/7/2023. Not within the 30 day window and claim denied. This is not right and not what should be expected from decent travel insurance company under such extreme and unexpected circumstances.
William G. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Angie
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.Jan 25,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Fortunately insurance was not needed
NICHOLAS C. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
It's hard to recommend a plan when you don't use it... It's great to know you have coverage!!!!
Francis K. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
I am very dissatisfied at this time with IMG. We needed to cancel our December 21 cruise due to a sudden documented diagnosis that prevented us from traveling per my physician. Paperwork was submitted and we still have not heard from the IMG group. I have placed 6 phone calls to them.
Anita E. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
Easy to choose options and price seemed better than other insurers. Thankfully, we didn't need to use the policy. Will use again when travelling.
Cynthia B. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Very dissatisfied with this policy. Had to cancel the trip and was told we could roll the policy over. After not hearing from this company..I called to inquire. They said I had to fill out paperwork to submit. I did so and never heard anything back. What a racquet!
Kathy B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
I was diagnosed with two Cranial Aneurysms over a month before my cruise. I was scheduled for surgery, and told I would not be able to travel or cruise.
I filed my claim, provided a letter on hospital stationary with an explanation. The letter from my neurosurgeon was one of the two accepted pieces of paperwork required. I sent in a copy of everything else they requested, as I had previously discussed with one of their phone representatives.
In the last month, I have had several emails telling me my paperwork was not acceptable, and even after I explained everything to them, they kept asking for different types of copies of payments, etc.
I understand that they do not want to pay fraudulent claims, however, I find their requests to be something that they could have been handled better through a phone call to me.
My advice to anyone using them, realize that they will require all kinds of bills and and cruise paperwork, amongst other things. As the woman I spoke with advised me, you always have to read all of the fine print in the contract. So, I find myself unhappy with them because I believe they could be handling this better. They are the professionals dealing with this daily. When using any insurance agency, do a much more thorough job of reading their requirements, should you need to file a claim.
I filed my claim, provided a letter on hospital stationary with an explanation. The letter from my neurosurgeon was one of the two accepted pieces of paperwork required. I sent in a copy of everything else they requested, as I had previously discussed with one of their phone representatives.
In the last month, I have had several emails telling me my paperwork was not acceptable, and even after I explained everything to them, they kept asking for different types of copies of payments, etc.
I understand that they do not want to pay fraudulent claims, however, I find their requests to be something that they could have been handled better through a phone call to me.
My advice to anyone using them, realize that they will require all kinds of bills and and cruise paperwork, amongst other things. As the woman I spoke with advised me, you always have to read all of the fine print in the contract. So, I find myself unhappy with them because I believe they could be handling this better. They are the professionals dealing with this daily. When using any insurance agency, do a much more thorough job of reading their requirements, should you need to file a claim.
Mary M. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
-
MaryM
UPDATE: My claim was paid on 2/7/24, and I am happy that this process is over. Please make sure when you purchase travel insurance, that you read the small print, have copies of everything and anything related to how you paid for the cruise, and if related to illness, all of the forms they require. It is best not to go by what a representative may tell you on the phone, but by what is in their fine print.
This will make the process easier for you.Feb 09,2024
The trip included a
cruise
International Medical Group
iTravelInsured SE
00Because I did not visit a doctor no part of insurance would kick in. Never mind that I had seen my family doctor before I left. And we did fly home from Aruba at our cost. The cruise was supposed to be from December 9-19. We flew home on the 12th. Couldn't get anything back. We have a cruise leaving December 23 . We had to cancel it too. Bought the same insurance too> nothing back. I forgot- we did get paid our insurance back! Even tho it says you have 15 to review it you really only nave 14 days . I know because when I told them I was exercising my right they had to send it "upstairs" to get it oked. Will not buy a buy any insurance from them.
Rebecca B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful