Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Didn't need to use the insurance so can't comment on the claims process or results. Thought the coverage was comprehensive and reasonably priced.
Karen K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Only issue with the plans available is that they all include emergency evacuation and I have a separate policy for that. I wish there was a way to decline that coverage for a reduced cost.
John T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Terrible customer service! It took over 4 months to get paid on a claim and literally 50+ hours of follow up calls with the company. Hold times were hours long and I received conflicting information. They seemed to do their best NOT to pay me for covered events in my contract - possibly hoping that I would give up. I had to escalate to the CEO in order to get any action. (I also requested help from Insure My Trip and that customer service was great). Be sure to read the contract before buying from this company. There are other companies on this site who might be a better fit. I can't recommend IMG and will never buy from them again.
Nancy G. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Thank goodness that I did not need to use the insurance. I like the Insuremytrip app and always use that when traveling.
Linda M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Picked that plan because my parents wanted the highest coverage options but price was terribly expensive. They would use a cheaper option next time.
Daniel W. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
So important to have this coverage when leaving the country.
Michael B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Suggestion for improving communications and exceeding customer expectation:
- Send email to your customer(s) re confirmed insurance policy, protocols including contract ID and contact phone number for reference it will go a long way in improving loyalty and trust.
Thanks for listening,
Nicholas J Ranieri
- Send email to your customer(s) re confirmed insurance policy, protocols including contract ID and contact phone number for reference it will go a long way in improving loyalty and trust.
Thanks for listening,
Nicholas J Ranieri
nicholas r. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
The travel insurance police I obtained from IMG provided peace of mind during our cruise to the Bahamas. The online purchase enabled me to easily compare quotes from 3 companies in terms of price and items covered. I will definitely use the IMG online system again next time I book travel insurance.
Note, while we had no emergencies, it does happen. A person on our cruise did experience a medical emergency while at sea and had to be removed via Helicopter. Hopefully, they had travel insurance.
Note, while we had no emergencies, it does happen. A person on our cruise did experience a medical emergency while at sea and had to be removed via Helicopter. Hopefully, they had travel insurance.
Morris E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Thank goodness we did not have to use the policy. I purchased it for the medical coverage, “just in case”. The proof is in the insurance company and coverage when you need and have to use it. That is the test!
William G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Cost of plan was high, but given the coverage for Covid and cancel for any reason, the price was fair. We did not need to file a claim, but it did provide peace of mind.
Deborah W. would
recommend this plan to a friend or relative.
Thank you for letting us know about your claim experience. We are very sorry for the delays and multiple communications. Prior to the pandemic, claims were typically processed within 30 days provided that all necessary documentation was sent in. Due to the overwhelming volume of trip cancellations and other claims during the pandemic, the normal processing time for claims has been around 3-4 months over the past year or so with most providers. That time can also be longer if they are waiting for further documentation from you. Things have started to get back to a more manageable volume so we're hopeful claims will get back to a reasonable timeframe.