Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
tour
John Hancock
Gold
We didn't file a claim so it's impossible to rate the service provided. We did have a $170 loss for an optional tour that we couldn't attend because my wife came down with a sore throat. I didn't bother filing a claim because I know Hancock, or any other travel insurer, would have required a doctor's certificate to reimburse and since we were in the middle of Nepal where there were no doctors we were unable to provide the required documentation. So, travel insurance is a necessary evil that can be used for serious injury but is generally overpriced since, as in our case, you can't even file a claim in certain circumstances. I'm not criticizing Hancock because all travel insurers have essentially the same requirements.
Cheryl T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Silver
The only complaint I have is that there was a delay of almost 2-months before my claim was completed and I received a check from "Seven Corners". Otherwise, the plan was fine, it covered my injury, and the customer service representatives were prompt in processing my claim. Whatever happened between that time and the time it took for me to receive the check is a mystery.
Maria Y. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Dec 18,2017
John Hancock
Silver
I wanted to add the option for coverage for "Cancellation For Any Reason" 2 weeks before the trip, but was not allowed to. Disappointing.
John M. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. The John Hancock Silver plan offers an optional Trip Cancellation For Any Reason benefit which can be added onto the policy for an additional premium if selected within 14 days after making the initial trip payment. Unfortunately, the benefit was not selected at the time of purchase, and was not requested until more than 14 days following the initial trip payment.
Cancel For Any Reason reimburses between 50% - 75% of the pre-paid and nonrefundable trip cost insured if:
1) the policy is purchased with the benefit included within 10-30 days after making the initial trip payment (time frame depends upon specific policy)
2) the full cost of all non-refundable prepaid travel arrangements in insured on the policy
3) the trip is cancelled at-least 2 days prior to the Scheduled Departure Date.
Please let us know if you have any questions. Our representatives are available 7 days a week by calling 800-487-4722.Dec 01,2015
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