Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Gold
Spent considerable time comparing carrier plans and benefit levels and this came out on top. I called customer service a couple times too with some mundane policy questions and they were very helpful.
Steven J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Caught a cold and had to see a doctor in Munich. Filed the claim for office visit and Rx's upon our return, and received reimbursement in about 2 weeks time. As they say: bada-book bada-boom.
David T. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Thankfully we did not need to file a claim during this trip. However, we did have to cancel a trip earlier in the year due to some unexpected medical issues and the claims process was pretty simple. I think we had the entire trip cost back in our hands in about 10 days with no bureaucracy, questions or delays. We will definitely use them again.
Gerald D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I have always bought trip insurance and wondered about the value. Unfortunately, this trip we did need assistance and had to file a claim. My wife fell down the stairs on the third day of our 15 day cruise from Sydney to Singapore. She fractured her pelvis in four places and suffered internal bleeding. The ship's team handled the emergency well until we anchored at Airlie Beach. The local EMTs called a helicopter for a forty minute flight from the ship to a hospital in Mackay, Australia. At admission, the hospital made it clear that I personally would be responsible for payment. But by the third day, Seven Corners Assist had contacted the hospital financial office arranging for a guarantee of payment for what turned out to be almost three weeks in the hospital including a surgery. Seven Corners Assist arranged for flights back to North Carolina in lie-flat seating for my wife, even sending an escort to accompany us. A former EMT, he was very well versed medically, and very experienced in handling the challenges encountered in our 30 hour return trip. I was able to tend to my wife while he handled the aggravations of the airports and airline.
Insurance promptly paid the direct hospital billing and return travel to enable us to leave the hospital. Personal expenses and trip interruption reimbursements were a challenge, with misplaced claims paperwork requiring several follow-up calls. It dragged four months, but after electronically resubmitting receipts, we received full refund of all our expenses. We certainly appreciated the assistance we received while in the throes of our emergency given the14 hour time difference, and during our trip home; and for the final settlement of our claim. I recommend this policy for the emergency support received and final settlement.
Insurance promptly paid the direct hospital billing and return travel to enable us to leave the hospital. Personal expenses and trip interruption reimbursements were a challenge, with misplaced claims paperwork requiring several follow-up calls. It dragged four months, but after electronically resubmitting receipts, we received full refund of all our expenses. We certainly appreciated the assistance we received while in the throes of our emergency given the14 hour time difference, and during our trip home; and for the final settlement of our claim. I recommend this policy for the emergency support received and final settlement.
Roger R. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
We were forced to cancel our trip due to a medical emergency. John Hancock promptly reimbursed us for all costs. We were very satisfied with their service.
John M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Re-assuring to know ad coverage if needed
Sandra W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Luckily I didn't need to use the plan, but it was nice having the security. The only negative is that it's a little pricey, but what insurance isn't these days.
James W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
We had a cancelled flight resulting in an over-night stay and two meals in Chicago. With one phone call, "Miguel" pleasantly explained my coverage, how to submit the claim, and, although telling me the claim form was on their website, promptly emailed it to me. Submission of the claim was easy enough and I received a full reimbursement check about 2 weeks later. I was very pleased with the pleasant and prompt service.
Attention other reviewers...If you did not submit a claim, your review is unnecessary! Saying, "Coverage looks good," or anything like that, gives no evidence of their service! Save space for folks who actually required assistance.
Attention other reviewers...If you did not submit a claim, your review is unnecessary! Saying, "Coverage looks good," or anything like that, gives no evidence of their service! Save space for folks who actually required assistance.
David D. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
John Hancock
Bronze
I continue to believe that travel insurance is more costly than necessary. No question, travel insurance is a must for expensive and foreign travel.
Herman B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Comforting to have coverage, but fortunately I did not have to use it.
Bonnie D. would
recommend this plan to a friend or relative.