Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
tour
John Hancock
Bronze
Had a claim and they eventually paid but the process took 4 months and lots of phone calls. Not sure it was worth it considering the time on my part to get paid.
Curtis W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
Good value
Roy B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I got the coverage I wanted. I am very pleased would use them for my next trip. Very happy!
Sharon H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I was reimbursed promptly for an emergency room visit and treatment in Austria. It is a simple process if you submit the correct documentation.
Keith A. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
We did not use the insurance but it was good to have the coverage. This was a long and expensive trip, which was booked many months ago. It was nice to have a back up plan.
Catherine D. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Fortunately I did not have to use the insurance on my trip so cannot really evaluate it other than to say that the plan cost was reasonable compared to other similar plans.
Anne S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Didn't need to use luckily so can't really comment on use; but on paper provided specific coverage we wanted for what seemed like a standard price
Keith E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I would have needed to file a trip delay claim because I ended up stranded in Antarctica for 3 extra days due to weather recently, but I had arranged my return flight several days after the end of my excursion and the hotel I had reserved worked with me to not charge me for the unused nights I had reserved so since I was smart in planning my trip the insurance simply provided peace of mind - I was happy to know I was covered in case there were issues and would definitely recommend John Hancock Insurance for any trips to unusual places, especially to Antarctica!
Lisa B. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
I received compensation in 2 checks. Each was accompanied with a notation that a letter of explanation would follow. These letters should have accompanied the checks. I had to request the first letter, which arrived a month after the first check. Have not yet received the second one.
Lawrence L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Bronze
It’s hard to rate since thankfully I didn’t have to file a claim. I did feel the cost was excessive but it wouldn’t have been if I would have had an emergency. I guess that’s why it’s called insurance.
Denise H. would
recommend this plan to a friend or relative.
We are sorry to hear that your claim took longer than expected, but are very happy to hear that your claim was paid. Please feel free to reach out to us at InsureMyTrip.com for assistance with your claim. If you feel you have been wrongly denied, or, if your claim is taking too long, we have customer Claims Advocates who can step in on your behalf and assist you with your claim.
Please feel free to contact us if you have any further questions or concerns. We can be reached 7 days a week at 1-800-487-4722.