Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Gold
It was comforting to know, that if necessary -- we had coverage.
Jane S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
The administrative personnel were very helpful in signing up for the plan and in answering our questions.The real proof of how good a company is when they have to handle a claim-which nobody wants to happen anyway.
william d. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Whenever we travel we use Insuremytrip and always feel secure with the knowledge that our trip is fully insured. We choose John Hancock because it fulfilled all of our requirements.
Harold H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
It was far too expensive.
Lawrence L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
The customer service at John Hancock Insurance was the worst I've experienced in over 20 years. While their office took information for a call back (twice) they never returned my calls. It took 3 days to reach an agent to ask questions about their policy and the agent was unwilling or unable to address my questions on the policy. After requesting to speak to a supervisor I was placed into a voicemail box and again no return call.
Fortunately, I was within the 10-day review period so was able to cancel the JH policy. I purchased a policy from April who provided exceptional customer service when I contacted them with the same questions regarding their Choice policy.
I highly recommend you check out policies offered by April vs. JH; April offers similar coverage (same underwriter as JH), are cost competitive, and April provides excellent customer service.
Fortunately, I was within the 10-day review period so was able to cancel the JH policy. I purchased a policy from April who provided exceptional customer service when I contacted them with the same questions regarding their Choice policy.
I highly recommend you check out policies offered by April vs. JH; April offers similar coverage (same underwriter as JH), are cost competitive, and April provides excellent customer service.
Brian H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that you were displeased with your experience with one provider, but pleased to learn of your satisfaction with another.May 27,2016
The trip included a
cruise
tour
John Hancock
Gold
I found the John Hancock Insurance Agency very easy to deal with. There was a last minute change in travel dates and the Agency was very accommodating - no problem with them changing my coverage to the new dates. There has been no need to file a claim, so can't comment on how that would have been handled.
Melinda M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Fortunatly I did not need to make a claim, but I felt more comfortable knowing I had coverage, just in case.
Thanks
Thanks
Sheila J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Had to appeal original decision to not fully pay for my claim. Insure My Trip intervened and got my full amount. 5 stars to InsureMyTrip and 2 stars to John Hancock Insurance Agency.
Greene L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. The claims administrator promptly reviewed the claim, and provided a prompt and appropriate resolution.Feb 26,2016
The trip included a
cruise
tour
John Hancock
Gold
I was glad so have everything go smoothly and not need to make a claim. Having insurance is the way to go as it gives sme peace of mind.
Claire S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Difficult to evaluate as I had no claim.
Barbara L. would
recommend this plan to a friend or relative.