Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
tour
John Hancock
Silver
The only complaint I have is that there was a delay of almost 2-months before my claim was completed and I received a check from "Seven Corners". Otherwise, the plan was fine, it covered my injury, and the customer service representatives were prompt in processing my claim. Whatever happened between that time and the time it took for me to receive the check is a mystery.
Maria Y. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Dec 18,2017
The trip included a
tour
John Hancock
Bronze
We usually purchase travel insurance and have filed a claim in the past. But it was for small items because of luggage not getting to our destination for several days.
This time we are so glad we purchased the John Hancock Bronze Plan. Because the hurricanes damaged the villa we rented our trip was canceled and our trip deposit forfeited.
When I called John Hancock the agent was so helpful and told me what I needed to start the claim process. I was told it would take about 30 days to process. Everything was handled in a very professional manner and we did receive our deposit back.
Thanks so much
This time we are so glad we purchased the John Hancock Bronze Plan. Because the hurricanes damaged the villa we rented our trip was canceled and our trip deposit forfeited.
When I called John Hancock the agent was so helpful and told me what I needed to start the claim process. I was told it would take about 30 days to process. Everything was handled in a very professional manner and we did receive our deposit back.
Thanks so much
Philip A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
Never used, do not have any reason to be not satisfied. Communication was fine.
Robert H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Great to have nothing to report. Did not have to use this plan, but comfortable to know it's available if necessary.
Randy B. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
Missed a trip in Sept due to flooded home after hurricane Harvey, Filed a claim for myself and traveling companion, He received a phone call about the claim and a prompt repayment check. I have yet to hear from John Hancock or Seven Corners the entity that handles claims. I have sent 2 e mails to 7 Corners and 1 to John Hancock without a reply from either.
I cannot find a customer service number to call either company, all the numbers listed are for emergency care with stern warnings not to bother them with other things, HELP, HELP PLEASE!!!!!!! Insure my trip responded promptly and John Hancock sent a check for the full amount. Thanks to customer care at INSUREMYTRIP
I cannot find a customer service number to call either company, all the numbers listed are for emergency care with stern warnings not to bother them with other things, HELP, HELP PLEASE!!!!!!! Insure my trip responded promptly and John Hancock sent a check for the full amount. Thanks to customer care at INSUREMYTRIP
merlene m. would not
recommend this plan to a friend or relative.
-
Kyle
Thank you for providing feedback on this policy.
We are happy to hear that you allowed an InsureMyTrip Anytime Advocate to assist you during your claim. We are also glad to hear that your claim has been resolved and paid!
We hope to assist you in the future for all of your travel insurance needs. We are available 7 days a week and can be reached at 1-800-487-4722.Nov 29,2017
The trip included a
tour
John Hancock
Silver
Fortunately, I didn't need to use it. I did call to inquire about coverage before leaving for the trip and was pleased with my interaction with customer service. Overall, I would recommend.
Francis M. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Easy to get plan . Didn't use it so no further comment
Dennis L. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
We didn't need to use the insurance, but it was reassuring to know that we had it.
Gary R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Although we did not have to use this insurance, we felt comfortable having it. We saw 2 people removed from our ship due to illness and you just never know if it could be you. Also, with all the terrorists in the world, you never know if you will have to cancel a trip for whatever. Fortunately, it was all smooth sailing and all went well.
Andrew A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
Fortunately we did not need to use the plan. I think it should have been less expensive.
kendra w. would
recommend this plan to a friend or relative.
-
Kyle
Thank you for providing feedback on this policy.
Each Company will base the premiums of their plans by 3 main factors; (1) the ages of the travelers, (2) the length of your trip from home to home and (3) the total cost of your pre-paid trip cost. As the traveler's ages change, trip costs increase or the length of the trip is extended, the prices will also change accordingly.
Please feel free to give us a call when you plan your next trip. We have licensed agents available 7 days a week to help find the best policy for you, at the lowest premium. We can be reached at 1-800-487-4722.Nov 08,2017