Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
John Hancock
Silver
Shelly was wonderful!
Lawrence C. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
We had a claim for shipboard medical services and I was pleasantly surprised at how well it was handled. From the time I submitted the paper work until the check arrived was about 2 weeks. No questions asked and no requests for further documentation. I had read some rather negative reviews for 7 Corners, the processing agent, but my experience was entirely different.
Ronald W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
Thankfully we didn’t have to use this, but it was the peace of mind that we needed especially with all of the variables going on in our trip plan. I would agree that the application process was streamlined, and provided me the options I needed to get this secured. I would use again and would recommend to others.
Scott L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I had a few concerns about a couple of things, and the company was very responsive and helped me. I didn't have a claim, but I felt very confident that it would have worked out if I had.
Cary F. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
First of all, reviews from people who did not "have to file a claim" are practically useless, since the claim process and trying to get a claim paid is where the problem arises.
I submitted a clearly covered claim for a trip including a cruise and roundtrip non-refundable airfare, with the required proofs of payment, unused tickets and cancellation notice from the cruise. The claim for the cruise was paid, but I had not cancelled my air ticket assuming no need since it was non-refundable (and the airline already had my money). Besides, I paid a higher premium for my insurance so airfare would be covered. WRONG! The airfare claim was denied.
I'm not sure everyone knows you need to actually cancel your ticket and get a "cancellation notice"(?) from the airline to have a claim paid. A no-show doesn't count. This is not clear in the policy rules.
Considering the claim process hassle, I'm not sure I will insure for airfare in the future.
I submitted a clearly covered claim for a trip including a cruise and roundtrip non-refundable airfare, with the required proofs of payment, unused tickets and cancellation notice from the cruise. The claim for the cruise was paid, but I had not cancelled my air ticket assuming no need since it was non-refundable (and the airline already had my money). Besides, I paid a higher premium for my insurance so airfare would be covered. WRONG! The airfare claim was denied.
I'm not sure everyone knows you need to actually cancel your ticket and get a "cancellation notice"(?) from the airline to have a claim paid. A no-show doesn't count. This is not clear in the policy rules.
Considering the claim process hassle, I'm not sure I will insure for airfare in the future.
barrie b. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you were unable to travel and are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy and they will require Proof of Loss. In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.Jul 13,2017
The trip included a
cruise
John Hancock
Bronze
We didn't use the plan benefits, but given the world situation, it gave us peace of mind to have the coverage.
Gary P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Minimal contact with the insurance company, they took my premium and emailed ID and policy. No claim filed.
William D. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Your costs are too high for the services you provide.
Jeanene J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Thank you for your comments. We certainly agree that spending more than 1,000 USD for a policy that you did not need to use may now seem unnecessary and expensive. Premiums are based on the ages of the travelers, cost of trip, and length of trip. Some plans may even vary their rates based on destination. Premiums also vary from company to company and plan to plan. John Hancock offered three levels of coverage, the Bronze, Silver and Gold plans. You decided to purchase the Gold plan which is their premiere program with enriched benefits and primary coverage.
We always appreciate our customers' input. We also invite you to call us for your next trip so that we can help you review the various policies.Jun 30,2017
The trip included a
cruise
tour
John Hancock
Gold
We did not need the plan but we felt comfortable knowing we had it. We were happy with the reminder on what to bring with us if we needed coverage. We were also very happy with the services of Insure My Trip. They make comparative insurance shopping very easy and cost effective.
Carol R. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
I was very, very please w/my policy, coverage and cost! Fortunately, we did not need to file a claim but I was comforted knowing that I had great protection if something had happened.
William H. would
recommend this plan to a friend or relative.