Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
tour
John Hancock
Gold
Fortunately, didn't have to file a claim.
Liked the explanations and the reminder before we departed, to take the card.
Liked the explanations and the reminder before we departed, to take the card.
James T. would
recommend this plan to a friend or relative.
John Hancock
Silver
My concern was not only for safety of immediate family travelling with me, but for possible health issues of close relatives back home that might jeopardize the trip. Hence I bought a "cancel for any reason" plan just to be safe. We completed a wonderful trip to Ireland with no complications, thus we made no claims and have no issue with John Hancock (or InsureMyTrip). The range of policies and assistance I got from several InsureMyTrip representatives was impressive. I'd recommend this site to anyone making a big investment in major travel plans.
Michael D. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
As always we purchase trip insurance when going on a tour in case of emergency In the hopes we never need it. This time we had to file a claim because we lost a day of our trip due to the norovirus that spread thru our bus tour. Over half the group took ill and we were even quarantined to our hotel room one day. A doctor was summoned to the hotel and visited 13 rooms who were stricken. We submitted a trip interruption claim as well as the doctors bill and cost for medication. We had the John Hancock Silver plan which was underwritten by American Home Insurance Co. They reimbursed us for the lost day and doctors bill as well as the cost of medication. We were very satisfied with the service.
I highly recommend them.
I highly recommend them.
Robert G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
John Hancock
Gold
Had to change our travel date due to surgery. They accommated the change very well. Good service.
Robert F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Gold
Fortunately, we did not have to use the policy, but we would buy it again on a repeat trip
Jeffrey S. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Easy to purchase online. Customer service was helpful when we had a question about making a change to the coverage. Thankfully, we did not have to make a claim!
Robert A. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
I had a urgent medical surgery April 8, 2016 followed by complications requiring a second surgery April 18, 2016 preventing me from traveling on May 23, 2016 to Ireland. My claim was ultimately denied because we had decided to rebook this trip after my second surgery to a time 4 months later to limit costs to John Hancock Insurance as well as ourselves from the policy value of $10,000 down to $840 for rebooking fees. Because we rebooked after we cancelled, John Hancock denied the request for $840 rebooking costs and said they would have paid $10,000 if we didn't rebook. So much for being a responsible traveler trying to do the right thing. I will advise EVERYONE not to use Seven Corners administration which handled the John Hancock plan. If you choose another plan that uses Seven Corners, WATCH OUT!! Most unfair business practice I have ever experienced in my 66 years.
Steven L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
John Hancock
Silver
need a simpler explanation of what is covered!
Thomas F. would not
recommend this plan to a friend or relative.
-
Zac
We appreciate you taking the time to provide us with your feedback. InsureMyTrip has knowledgeable, licensed representatives that are available to provide you with assistance Monday-Friday from 7am EST until 12am EST and Saturday-Sunday from 9am EST until 9pm EST. For future purchases, it may be helpful to contact our office at 800-487-4722 where we would be happy to provide you with a detailed explanation and further interpretation as to what the plans offer.Jul 19,2016
The trip included a
tour
John Hancock
Bronze
Glad we did not have to use it, but peace of mind knowing we had insurance.
Gary S. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
I did not need to file a claim but it was good to feel well covered in case of problems.
Judith P. would
recommend this plan to a friend or relative.
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For travelers/customers reading this review who have questions about John Hancock Insurance Agency plans offered on our website, reimbursable expenses under Trip Cancellation, or InsureMyTrip's Customer Advocate program, please call us at 800-487-4722 or email [email protected].