Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
John Hancock
Gold
Thankfully I didn't need to use the insurance on my trip but felt confident that if I needed it there would be assistance and help provided.
David M. would
recommend this plan to a friend or relative.
John Hancock
Silver
We have used InsureMyTrip.com twice now. The first time we did not need to file a claim, but the second time we did. I was surprised to find the process to submit a claim very easy. Customer service replied to my questions by email and the total amount of the claim was paid in about three weeks.
Jeffrey C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Gold
I routinely buy travel insurance but this is only my second claim in 10 years! My luggage was delayed 3 days.
After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea!
Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.
After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea!
Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.
Carlton K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
John Hancock
Gold
It was reassuring to know that we had coverage, particularly when one of us became ill in rural New Zealand. Our claim was handled efficiently and the staff were very courteous in answering our questions related to the process.
Robert P. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
John Hancock
Bronze
Fortunately we did not need to use it, but we wanted a plan that would cover us in case a family emergency required an unplanned trip cancellation. This plan provided what we needed.
Samuel B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I was glad that I did not have to use it.
David R. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Thankfully, no need to claim against the policy, but reassuring to have it.
joseph e. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
John Hancock
Bronze
I worked in insurance and health care all my life and feel like I'm a knowledgeable purchaser. I reviewed the policy in detail for the coverage that was most important for me. Combined with the price and the items covered, JH was the best value for me. I did not think it had been in the travel insurance business for a long time, but it's history as a major insurer and its rating gave me confidence.
Susan B. would
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
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