Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
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The trip included a
cruise
tour
John Hancock
Gold
I have always bought trip insurance and wondered about the value. Unfortunately, this trip we did need assistance and had to file a claim. My wife fell down the stairs on the third day of our 15 day cruise from Sydney to Singapore. She fractured her pelvis in four places and suffered internal bleeding. The ship's team handled the emergency well until we anchored at Airlie Beach. The local EMTs called a helicopter for a forty minute flight from the ship to a hospital in Mackay, Australia. At admission, the hospital made it clear that I personally would be responsible for payment. But by the third day, Seven Corners Assist had contacted the hospital financial office arranging for a guarantee of payment for what turned out to be almost three weeks in the hospital including a surgery. Seven Corners Assist arranged for flights back to North Carolina in lie-flat seating for my wife, even sending an escort to accompany us. A former EMT, he was very well versed medically, and very experienced in handling the challenges encountered in our 30 hour return trip. I was able to tend to my wife while he handled the aggravations of the airports and airline.
Insurance promptly paid the direct hospital billing and return travel to enable us to leave the hospital. Personal expenses and trip interruption reimbursements were a challenge, with misplaced claims paperwork requiring several follow-up calls. It dragged four months, but after electronically resubmitting receipts, we received full refund of all our expenses. We certainly appreciated the assistance we received while in the throes of our emergency given the14 hour time difference, and during our trip home; and for the final settlement of our claim. I recommend this policy for the emergency support received and final settlement.
Insurance promptly paid the direct hospital billing and return travel to enable us to leave the hospital. Personal expenses and trip interruption reimbursements were a challenge, with misplaced claims paperwork requiring several follow-up calls. It dragged four months, but after electronically resubmitting receipts, we received full refund of all our expenses. We certainly appreciated the assistance we received while in the throes of our emergency given the14 hour time difference, and during our trip home; and for the final settlement of our claim. I recommend this policy for the emergency support received and final settlement.
Roger R. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
John Hancock
Silver
We've never filed a claim before.This was a trip of a lifetime for the family and our 30th anniversary. Two weeks in Australia-part with adventures by Disney and part on our own. We had lots of tough stuff like skydiving on the beach planned and wanted (needed) special coverage, just in case.
We made a mistake-we listened to the travel agent and booked the domestic portion of the trip on American Airlines. Two days of our trip we were trapped in Dallas Texas instead of playing in Sydney Australia. We missed the sydney symphony in the Sydney opera house-surfing at Manley beach-and a full day of the organized tour.
We called the emergency claim number while trapped in Dallas airport and insure my trip was the only nice voice we heard for two days.
We filed the claim upon return and they were terrific. Didn't need the special coverage (glad we had it for skydiving) but for the ordinary issues we did need the coverage and they were the best.
We can never get the wasted time and missed activities back, but the cost was recovered and expenses were too. Quickly, easily, and fairly.
Now if only John Hancock ran American Airlines.....
We made a mistake-we listened to the travel agent and booked the domestic portion of the trip on American Airlines. Two days of our trip we were trapped in Dallas Texas instead of playing in Sydney Australia. We missed the sydney symphony in the Sydney opera house-surfing at Manley beach-and a full day of the organized tour.
We called the emergency claim number while trapped in Dallas airport and insure my trip was the only nice voice we heard for two days.
We filed the claim upon return and they were terrific. Didn't need the special coverage (glad we had it for skydiving) but for the ordinary issues we did need the coverage and they were the best.
We can never get the wasted time and missed activities back, but the cost was recovered and expenses were too. Quickly, easily, and fairly.
Now if only John Hancock ran American Airlines.....
John G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
John Hancock
Silver
Thankfully did not have to file any claims. This policy seemed the best for the money and was great for peace of mind.
Tina W. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Although I didn't need to use it, just knowing that I was covered for pretty much anything was worth it.
Linda G. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
We had the best possible outcome- we did not use the travel insurance. However, we were flying from China to New York City when the news was filled with a predicted blizzard at JFK. It was comforting to know that if we had been delayed or had to stay in China that we would have had the policy to cover unanticipated expenses.
Frank C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Fortunately did not need to use the plan. All considered price seemed reasonable.
David H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
No claims were necessary so can't comment on service.
Barbara K. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
I had no problems and did not file any claims. I wish the cost were less, but otherwise I'm satisfied.
Dorothy J. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Plan provided peace of mind.
Joseph F. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
We have great respect for John Hancock, and were very pleased to find coverage at a significant savings over what was being offered by the tour company. Thankfully, we had no issues, but felt secure with the policy we chose.
Joy B. would
recommend this plan to a friend or relative.
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