Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Gold
Did not need to use the plan but it was good to have the coverage.
Francis C. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Luckily I didn't need to file a claim, so am assuming all claims would have been covered.
It gave me peace of mind when traveling to Australia for one month, knowing all the things that could go wrong, but luckily, didn't!
It gave me peace of mind when traveling to Australia for one month, knowing all the things that could go wrong, but luckily, didn't!
Carolyn B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
The email correspondence from John Hancock Insurance following the purchase was terrific. In addition, two or three days prior to our trip, we received a reminder email with a plan summary, and important numbers to call if necessary. Good work! The responsiveness from John Hancock provided us with a secure feeling in the event we needed to make a claim.
Vincent S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Spent considerable time comparing carrier plans and benefit levels and this came out on top. I called customer service a couple times too with some mundane policy questions and they were very helpful.
Steven J. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
My wife and I purchased travel insurance for our two week trip to Greece. With an elderly mother and all of the crazy things going on in the world, the policy gave us peace of mind that we wouldn't lose our travel investment if something unexpected happened. Fortunately, we had an uneventful, but fabulous trip to beautiful Greece!
Keith H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
When inquiring about the plan, the representatives were friendly and knowledgeable. We purchased the plan for reassurance and for that reason, it was beneficial. Thanks
Jeffrey W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Caught a cold and had to see a doctor in Munich. Filed the claim for office visit and Rx's upon our return, and received reimbursement in about 2 weeks time. As they say: bada-book bada-boom.
David T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I have always bought trip insurance and wondered about the value. Unfortunately, this trip we did need assistance and had to file a claim. My wife fell down the stairs on the third day of our 15 day cruise from Sydney to Singapore. She fractured her pelvis in four places and suffered internal bleeding. The ship's team handled the emergency well until we anchored at Airlie Beach. The local EMTs called a helicopter for a forty minute flight from the ship to a hospital in Mackay, Australia. At admission, the hospital made it clear that I personally would be responsible for payment. But by the third day, Seven Corners Assist had contacted the hospital financial office arranging for a guarantee of payment for what turned out to be almost three weeks in the hospital including a surgery. Seven Corners Assist arranged for flights back to North Carolina in lie-flat seating for my wife, even sending an escort to accompany us. A former EMT, he was very well versed medically, and very experienced in handling the challenges encountered in our 30 hour return trip. I was able to tend to my wife while he handled the aggravations of the airports and airline.
Insurance promptly paid the direct hospital billing and return travel to enable us to leave the hospital. Personal expenses and trip interruption reimbursements were a challenge, with misplaced claims paperwork requiring several follow-up calls. It dragged four months, but after electronically resubmitting receipts, we received full refund of all our expenses. We certainly appreciated the assistance we received while in the throes of our emergency given the14 hour time difference, and during our trip home; and for the final settlement of our claim. I recommend this policy for the emergency support received and final settlement.
Insurance promptly paid the direct hospital billing and return travel to enable us to leave the hospital. Personal expenses and trip interruption reimbursements were a challenge, with misplaced claims paperwork requiring several follow-up calls. It dragged four months, but after electronically resubmitting receipts, we received full refund of all our expenses. We certainly appreciated the assistance we received while in the throes of our emergency given the14 hour time difference, and during our trip home; and for the final settlement of our claim. I recommend this policy for the emergency support received and final settlement.
Roger R. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
John Hancock
Silver
The plan looks great. Happily I didn't have to make a claim, so I can't comment on how it works in reality.
Rosemary C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
We were forced to cancel our trip due to a medical emergency. John Hancock promptly reimbursed us for all costs. We were very satisfied with their service.
John M. would
recommend this plan to a friend or relative.