Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
tour
John Hancock
Gold
Fortunately, I did not need to make a claim...all went well...except for the jet lag...not over that yet...
Kathleen Frances S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
Nothing went wrong, so really can't comment on how well the plan was or on John Hancock policies are. Seemed adequate when we bought it, thankfully, we didn't have t use it.
Wayne C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Silver
We had a claim based on an ear infection and sudden illness my daughter developed during the trip. The claim forms were very confusing as most of it didn't apply well to our situation. I informed the insurance company of the claim on the day we saw the doctor at the resort and the person I spoke to assured me we were covered. We would have taken our daughter to the doctor anyway - but I wanted to make sure I informed the company if that was going to be required. As soon as we returned from the trip I submitted a claim in writing. It was rejected and I was asked to first submit my claim to our health insurance provider in the states. When I received that company's response, I was finally able to submit a full claim under the travel insurance policy. It took about three months to get our claim paid. I will use travel insurance again, but I was under the impression the travel policy provided primary coverage for the medical claim, so I was irritated to have to make a claim through our usual carrier. However, it worked out in the end - just not real quickly. People who easily get discouraged and put off may not have carried the claim all the way through and gotten paid. I always send correspondence to insurance companies by certified mail. Another hassle, but it avoids a contention that your documents weren't received.
Jana J. would
recommend this plan to a friend or relative.
-
Carol
Thank you very much for providing this information for your fellow travelers. There is no doubt that claims forms may be confusing to complete, but it's good to know that you were fully reimbursed for your medical expenses by the insurance company. You should also keep in mind that InsureMyTrip has advocates that are available to assist in the future should you need help on a claim.Apr 17,2017
The trip included a
tour
John Hancock
Gold
Sent a question about a possible claim 10 days ago. Still waiting to hear from them. Not a big claim. Poor communication on their part
Randall B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
EvanT
I filed a claim 22 days ago and have heard nothing, AND on top of that, it was a "cancel for any reason" claim!
They will never get my business again.Apr 15,2017-
Carol
John Hancock claims department issued Evan's check on April 14, 2017, so he should shortly be receiving payment. Please keep in mind that John Hancock asks claimants to allow up to 30 days after they receive the paperwork for them to review and settle the claim.Apr 17,2017
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The trip included a
cruise
tour
John Hancock
Gold
Best insurance is that which you have but don't need, that was the case here however there was the comfort of mind that it was there if needed.
Laurence S. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
We were glad that we had comprehensive coverage and also glad that we did not need to use the coverage for this trip.
Helen S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
East to purchase online and lower cost than using cruise company for same coverage.
Joseph C. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Did not have to use the insurance so I can't say how well it works. But I did feel confident I was in good hands.
Carol P. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
We use Insure my trip for all of our travel plans, being able to select the best plan to meet our needs is terrific. In this case we wanted "Cancel for any reason" which John Hancock provides as an option in their plans.
While we have only had to call upon our trip insurance once in all of our travels, it is good to know it is there.
While we have only had to call upon our trip insurance once in all of our travels, it is good to know it is there.
Jeffrey W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
We have no need to file a claim.............which made the trip even better. Now on to our next trip.
Larry C. would
recommend this plan to a friend or relative.