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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers who have visited the United Kingdom rated John Hancock Insurance Agency, Inc.
4.58 out of 5
156
ratings and reviews
96%
recommended
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Cruise
Filed claim
John Hancock Gold
The Gold plan provided peace of mind for both my wife and I. It was worth the cost.
Robert P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
It is what is is- a price to pay for peace of mind. As I did not file a claim it's hard to assess "value" but the price seems fair.
Glen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
I called to find out about submitting a claim as we had to abort the trip and return one week earlier than planned when my husband became unable to continue due to a chronic medical condition. We had to get a flight back to the US immediately so he could see his Doctor. I was told that because he didn't see a Dr. in Edinburgh, the coverage could not help nor give us any monies back. We came back immediately because he needed to see his own Dr. familiar with his condition.
This is inadequate coverage not affording the insured the opportunity to submit a claim and being told basically 'don't bother because the plan won't cover your husband' since he didn't see a Dr. before leaving Scotland.
Robert D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative.

    We are sorry to learn that you had to interrupt your trip due to an illness that your husband suffered. The John Hancock Bronze plan provides coverage up to 10,000 USD per person for unforeseen, accidental injuries or emergency illnesses which first occur during the trip, and are treated by a physician during the trip. If medical treatment is not obtained during the trip, and the traveler waits until returning home to the United States, the travel insurance expires and does not cover the medical bills.

    You may call us any time at 800-487-4722 to discuss travel insurance products offered by InsureMyTrip. We are open 7 days a week, and all of our representatives are licensed insurance agents.
    Aug 15,2017
John Hancock Gold
Once again, we returned home having happily NOT used our travel insurance. The best of all possible outcomes. We were glad we had it, however, especially as we watched a fellow tourist being winched out of a cliffside broken-ankle situation in Cornwall. It only takes a minute of thinking how good it is to have a number to call, to reach someone who could figure out how to get us home from that point.
Mary Harris R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Fortunately did not need it, but gave us peace of mind just in case!
Peter B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
The plan had everything that we needed at a reasonable price from a recognized company. I would recommend it to a friend.
Joseph N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
Fortunately, I didn't have to use the insurance, so I can't give a review.
Lisa B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
As we gratefully did not have to use our plan, we really have no criteria to evaluate how well it would have worked. What did work was that we had peace of mind while we were traveling and that is worth a lot!
George L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
After hearing a horror story about a family being delayed 7 hours at the airport, I breathed a sign of relief that I had coverage.
MARY Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Fortunately did not need to use insurance but very reassuring to have it just in case.
James W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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