Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
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The trip included a
cruise
tour
John Hancock
Bronze
Only reason I gave 4 instead of 5 stars on the "all items covered" and "promptly and fairly" questions was because the checks I received indicated there was a letter coming AND I expected a third check for incidentals. After waiting till after the holidays and not receiving a third check or a letter I called and found out the letter was actually an email and it had been sent to an incorrect email address. It took a day or so for the email to be resent and it explained that incidentals were not covered by the policy I purchased. The explanation of everything else covered was fair and reasonable.
Roy M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
My husband was admitted to hospital a day after we landed in London, on second day of our trip . We had already checked in for the next flight. It wasn't easy to find how to infirm you but I did so by email.
It was nearly impossible to figure out how to actually file a claim. But I persisted, and it has now been paid.
Claim was all by email and attached files. Eventually a check came for cruise part with some asterisks stating a letter would be sent about the medical part. No letter ever arrived! Eventually i sent another email and the claim was processed.
It was nearly impossible to figure out how to actually file a claim. But I persisted, and it has now been paid.
Claim was all by email and attached files. Eventually a check came for cruise part with some asterisks stating a letter would be sent about the medical part. No letter ever arrived! Eventually i sent another email and the claim was processed.
Brenda R. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
Just having the insurance was great so that I did not have to worry in case something did happen.
Carol B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Glad I didn't have to use it, but always comforting to know it's there.
Sally B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I did not have to make a claim, so I cannot comment on that aspect. But I can say that Insure My Trip was helpful when I called with questions regarding questions, coverage, comparisons. We will be using them for future trips!
William M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Did not need to use this trip, but glad to have it just in case.
Cheryl E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Thank God I did not have to use it
Laurice L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
I've used this plan before this trip and will use it again. Very reliable!!
Galen C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Reasonable priced and very good customer service when I wanted to increase coverage to include an optional tour we added
Joseph B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Plan provided peace of mind.thank you
Patricia L. would
recommend this plan to a friend or relative.