Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Gold
It’s hard to review any product that you didn’t actually use. All you can say is that relative to other plans, it potentially offers more bang for your buck. The good thing is it’s backed by major insurance company. You won’t know if it delivers until you need to file a claim.
GEORGE Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
I always use Insuremytrip when I need to purchase insurance for an overseas trip.
My major concern when I travel are potential MEDICAL costs and I wonder whether I should limit myself to just this portion of the insurance......
It is getting very expensive!
I am a Senior retired school teacher and still in the GO GO phase of life!
My major concern when I travel are potential MEDICAL costs and I wonder whether I should limit myself to just this portion of the insurance......
It is getting very expensive!
I am a Senior retired school teacher and still in the GO GO phase of life!
Judith R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I did not need to file a claim but was secure in knowing that if I did, I had coverage.
Lisa P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
InsureMytrip made it super easy to browse and purchase trip insurance and they sent email confirmation of my purchase. Days before departure they also sent a "Bon Voyage" email with reminders and links for easy download.
I chose the John Hancock Gold plan for my traveling needs. It is administered through Seven Corners. They sent me ID cards and plan info via automated email on the same day that I purchased the coverage. They also provided contact info.
I did have to file a claim and it was a fantastic experience. I wish all of my vendor/provider interactions could be like this.
I called them just after a failed air departure. I did not have to navigate a lengthy "phone tree" or remain on-hold waiting for assistance. I first spoke with Angela. She was pleasant, helpful with my questions and immediately emailed the correct claim form to me.
I don't like to email private information (such as SSN) and faxing was inconvenient so I'm glad that they also have online uploads. Unfortunately, I had trouble with the on-line uploading. It appeared as though my documents uploaded successfully (no red x's), but it turns out that they likely had not (Seven Corners indicated that they had not received them). Seven Corners encouraged me to resubmit them. This time around, I got immediate feedback via email for a successful upload. The trick was to just upload one document at a time and not try to upload a group of documents. It's more tedious, but doing so yields email confirmation ("proof") for each and every document.
One week later, they asked for additional information which I was able to email to them (no private data required -- just the certificate number). It was a reasonable ask for an explanation of why I wasn't on the flight. I received a decision regarding the claim within a week via email and received payment days later. They didn't HAVE to alert me via email that a letter was on its way, but it was much appreciated. I will also mention that each interaction included someone's name -- not some generic department. Today, I recommended Seven Corners to family who regularly travel internationally (and have been waiting months for their claim from another company to be processed).
Kudos to the John Hancock team at Seven Corners, Angela H. and Deborah C. as well as InsureMyTrip.com !
I chose the John Hancock Gold plan for my traveling needs. It is administered through Seven Corners. They sent me ID cards and plan info via automated email on the same day that I purchased the coverage. They also provided contact info.
I did have to file a claim and it was a fantastic experience. I wish all of my vendor/provider interactions could be like this.
I called them just after a failed air departure. I did not have to navigate a lengthy "phone tree" or remain on-hold waiting for assistance. I first spoke with Angela. She was pleasant, helpful with my questions and immediately emailed the correct claim form to me.
I don't like to email private information (such as SSN) and faxing was inconvenient so I'm glad that they also have online uploads. Unfortunately, I had trouble with the on-line uploading. It appeared as though my documents uploaded successfully (no red x's), but it turns out that they likely had not (Seven Corners indicated that they had not received them). Seven Corners encouraged me to resubmit them. This time around, I got immediate feedback via email for a successful upload. The trick was to just upload one document at a time and not try to upload a group of documents. It's more tedious, but doing so yields email confirmation ("proof") for each and every document.
One week later, they asked for additional information which I was able to email to them (no private data required -- just the certificate number). It was a reasonable ask for an explanation of why I wasn't on the flight. I received a decision regarding the claim within a week via email and received payment days later. They didn't HAVE to alert me via email that a letter was on its way, but it was much appreciated. I will also mention that each interaction included someone's name -- not some generic department. Today, I recommended Seven Corners to family who regularly travel internationally (and have been waiting months for their claim from another company to be processed).
Kudos to the John Hancock team at Seven Corners, Angela H. and Deborah C. as well as InsureMyTrip.com !
Cheryl M. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
Overall best for the price
Rhoda R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
My ship's arrival into Shanghai was delayed 5 hours due to fog, necessitating me to incur an additional half-day room charge. JHIA promptly paid my travel delay claim. Couldn't ask for more.
Arthur G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
Our trip was canceled in Nov. 2017 by our travel tour company, who closed their co.
It took us until March 2018, after many phone converrsations, letters, copies of contracts, etc that it was finally agreed we deserved our monies we paid for our trip that was canceled for us, not by us.
Until this time we have used John Hancock numerous times with no problems, and would recommend.
It took us until March 2018, after many phone converrsations, letters, copies of contracts, etc that it was finally agreed we deserved our monies we paid for our trip that was canceled for us, not by us.
Until this time we have used John Hancock numerous times with no problems, and would recommend.
Arthur R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
We insured our December 2017 trip to Antarctica with a JH Travel policy. Due to poor weather, we never made it to our Antarctica destination. When we returned to the states, we filed our claim with Seven Corners (the JH policy had been transferred / sold from JH to Seven Corners). This turned out to be a terrible experience. The customer service was atrocious. The company did everything possible to deflect paying legitimate claims. After countless emails, phone calls and letters, itsl now taken close to four months to receive payment on our full claim. I will never use JH nor Seven Corners for Travel Insurance again! Horrible experience!
Kenneth R. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Thank you for bringing the problems that you experienced in the claims process to our attention. We apologize for this inconvenience but are glad to hear that you did receive payment.
We certainly hope to hear from you again and would like to assist you in the purchase of a policy. The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler because our non-commissioned representatives work to find the best plan for you. In addition, you would also have access to our Anytime Advocates® who will support you with the claims process if your claim is delayed or you believe has been unfairly denied.
Please remember that InsureMyTrip.com is available weekdays from 7:00 AM to midnight ET or weekends from 9:00 AM to 9:00 PM ET.Apr 10,2018
The trip included a
cruise
tour
John Hancock
Gold
Due to bad weather, we missed an entire leg of our journey. We obtained a letter from the expedition company detailing the weather problems to submit with our claim along with all other flight and hotel documentation. The only piece of required documentation that surprised me was a copy of my passport showing country entry/exit dates. I feel I was lucky that I noticed that notification of an impending claim had to be provided to John Hancock within 21 days of the trip delay/cancellation. I don't know if I would have had problems if I missed that important piece of information. Once the documentation was submitted, it took about six weeks to receive payment. There were no challenges to my submitted expenses and the whole process went smoothly. I've never had to submit a trip insurance claim before, and I was nervous about the experience, but this was painless. I will definitely use John Hancock again. Thanks!
jill s. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
We were impressed with the ease of filing a claim and the timely response that we received. This was the first time that we had been unfortunate in our travels. We were able to make a call with ease from India to customer service to confirm coverage and assurance that we were covered. The peace of mind allowed us to continue our travels without worrying. Insure My Trip is a fabulous source for travel insurance. I’ve been using them for 20+ years.
Antonia S. would
recommend this plan to a friend or relative.
We are sorry to hear your claim took longer than expected. For future trips and claims, please feel free to contact us if you feel your claim has taken too long. Our “Anytime Advocates†will support you with the travel insurance company if you feel a claim has taken longer than expected or has been unfairly denied.
Please feel free to contact us 1-800-487-4722 if you have any further questions or concerns. We are available 7 days a week.