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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers who have tour and taken a cruise rated John Hancock Insurance Agency, Inc.
4.52 out of 5
405
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Gold
I would have needed to file a trip delay claim because I ended up stranded in Antarctica for 3 extra days due to weather recently, but I had arranged my return flight several days after the end of my excursion and the hotel I had reserved worked with me to not charge me for the unused nights I had reserved so since I was smart in planning my trip the insurance simply provided peace of mind - I was happy to know I was covered in case there were issues and would definitely recommend John Hancock Insurance for any trips to unusual places, especially to Antarctica!
Lisa B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Never used, do not have any reason to be not satisfied. Communication was fine.
Robert H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Great to have nothing to report. Did not have to use this plan, but comfortable to know it's available if necessary.
Randy B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Although we did not have to use this insurance, we felt comfortable having it. We saw 2 people removed from our ship due to illness and you just never know if it could be you. Also, with all the terrorists in the world, you never know if you will have to cancel a trip for whatever. Fortunately, it was all smooth sailing and all went well.
Andrew A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Fortunately we did not need to use the plan. I think it should have been less expensive.
kendra w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    Each Company will base the premiums of their plans by 3 main factors; (1) the ages of the travelers, (2) the length of your trip from home to home and (3) the total cost of your pre-paid trip cost. As the traveler's ages change, trip costs increase or the length of the trip is extended, the prices will also change accordingly.

    Please feel free to give us a call when you plan your next trip. We have licensed agents available 7 days a week to help find the best policy for you, at the lowest premium. We can be reached at 1-800-487-4722.
    Nov 08,2017
The trip included a
cruise
tour
John Hancock Gold
We called the emergency number while we were on our trip to get information about medical services. The representative was extremely courteous and helpful. When we returned we filed a claim on this policy for medical expenses and trip interruption. The agency processed the claim efficiently and we had our reimbursement checks in a very timely manner. We would use this company again without hesitation.
Jeffrey M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I filed a claim for delayed baggage. My luggage was stuck in Moscow customs and never made it to me in Siberia, forcing me to buy clothes to make it through the trip. All of the documentation I submitted - from the lost baggage claim to all of the purchase receipts - were in Russian so I was unsure if my claim would be accepted. It was!!!! Today I received a check for the maximum allowed amount specified in the policy. I will use John Hancock on my next overseas trip!
karen b. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
We always choose Insure My Trip when we go overseas, the plans offered give us many choices, and we usually save over those offered by the carriers (cruise lines, travel agents). In addition, the plans cover without reducing benefits as the trip nears, unlike many offered by the carriers.
Richard H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
We bought this insurance to protect a large investment in a very special European vacation. We were concerned about possible severe weather events, labor issues in the countries we visited, as well as potential health issues and the usual risks of delayed flights and missed connections. Thankfully, our trip went well and we did not have to file a claim, but we were glad we didn't have to worry about unexpected and unavoidable problems.
Diane L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
The plan was comprehensive but reasonably priced. Would certainly consider using it again!
William D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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