Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
cruise
tour
Travelex
Travel Select
Turned out not to need the insurance, but we were happy to have the coverage just in case. The cost was competitive for the coverage provided.
John S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
My wife incurred a visit to the Rotterdam Infirmary during our recent cruise. The bill was $181.16.
When I tried to file a claim for this Infirmary Expense with Travelex, they informed me that my wife was NOT a named insured on the policy! Somehow they had her listed as a "BENEFICIARY" and NOT as an insured on the Policy! How could that be?.....When I purchased the Policy I listed her name, date of birth, etc. as a person to be insured on the Policy. Because of this GLITCH in your system, I cannot recoup the $181.16. I tried explaining this problem to the Travelex staff, and to the Insure My Trip staff, to no avail......
As a result, I will NEVER use Insure my Trip or Travelex again, and I have been a loyal customer for over 10 years!
When I tried to file a claim for this Infirmary Expense with Travelex, they informed me that my wife was NOT a named insured on the policy! Somehow they had her listed as a "BENEFICIARY" and NOT as an insured on the Policy! How could that be?.....When I purchased the Policy I listed her name, date of birth, etc. as a person to be insured on the Policy. Because of this GLITCH in your system, I cannot recoup the $181.16. I tried explaining this problem to the Travelex staff, and to the Insure My Trip staff, to no avail......
As a result, I will NEVER use Insure my Trip or Travelex again, and I have been a loyal customer for over 10 years!
Clarence P. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
Plan was fine but yet again, unused. Frankly, I think travel insurance is like throwing money away.
Martha T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
Very good insurance coverages for healthy travelers to European cities
We had a great trip to Germany and Czech Republic.
We had a great trip to Germany and Czech Republic.
Joseph B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
We felt we had adequate coverage for our trip and were fortunate that we had nothing go wrong so had no need to make a claim.
William S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
The "unthinkable" happened in England as I stepped off a train an hour before leaving for a Baltic cruise. I fractured my femur and, as a result, was transported to Ashford, England, where I had surgery the next day, plus an 8-day hospital stay. We had purchased a Travelex Select policy and my husband promptly informed the company when we arrived in the ER. The hospital accepted our proof of coverage without hesitation or demand of an up-front payment of any kind.
When I was medically fit to travel, the evacuation part of the policy kicked in. On Call Int'l., arranged for an very competent and caring R.N. to fly to England to escort us home. On Call made all of the air and driver arrangements from the hospital to Gatwick to home.
Regarding the claims process: I filed a claim two weeks after arriving home for the hospital bill and the nonrefundable trip expenses. The response was slow but finally the claim was paid in full, per the policy. The hospital system also was patient, realizing that it takes time to collect on insurance.
Observations:
1. My husband's lodging, meals, and transportation expense was classified under the "Trip Delay" portion of the policy with a limit of $750, with the remainder out-of-pocket to us. Most trip insurance policies seem to have a similarly low limit.
2. There was no explanation why the entire hospital bill wasn't paid at first. I asked Insuremytrip.com for advice. They appointed a claims advocate who quickly resolved the issue.
3. Having a policy with primary medical coverage, instead of secondary, was essential to avoid further delay and hassles.
In the end, we were happy with both the Travelex Select policy and also with InsuremyTrip.com
When I was medically fit to travel, the evacuation part of the policy kicked in. On Call Int'l., arranged for an very competent and caring R.N. to fly to England to escort us home. On Call made all of the air and driver arrangements from the hospital to Gatwick to home.
Regarding the claims process: I filed a claim two weeks after arriving home for the hospital bill and the nonrefundable trip expenses. The response was slow but finally the claim was paid in full, per the policy. The hospital system also was patient, realizing that it takes time to collect on insurance.
Observations:
1. My husband's lodging, meals, and transportation expense was classified under the "Trip Delay" portion of the policy with a limit of $750, with the remainder out-of-pocket to us. Most trip insurance policies seem to have a similarly low limit.
2. There was no explanation why the entire hospital bill wasn't paid at first. I asked Insuremytrip.com for advice. They appointed a claims advocate who quickly resolved the issue.
3. Having a policy with primary medical coverage, instead of secondary, was essential to avoid further delay and hassles.
In the end, we were happy with both the Travelex Select policy and also with InsuremyTrip.com
Carla M. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
We had two visits to the ship's doctor while on a cruise to Croatia. We submitted the paper work for the claims and received the payment we were expecting in 5 weeks. This was the first claim we have ever submitted on a travel insurance policy and we were very pleased the service and results.
Frederick G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
Good
Rosa V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
I paid a lot of money for the plan. I was in a great deal of pain and unable to keep up on the trip. But I wasn't sure if I could get my money back and change my plane flight home, so I stuck with it and didn't really enjoy myself. I would have liked the name of someone to call from Asia to see if I could come back after the first week when the pain was really interrupting my trip. Just having a card with a number did not make me feel I would get the support I needed to make the change in itinerary.
Michele Z. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative.
We are sorry to learn of discomfort that you suffered during your trip. The Travelex Travel Select policy does offer the following covered reason for Trip Interruption (found in your Summary of Benefits):
"(a) Any serious Injury, death, or Sickness;
(1) Occurring to You or a Traveling Companion, a Family Member traveling with You, that is so disabling as to cause a reasonable person to cancel or interrupt their Trip or which results in medically imposed restrictions as certified by a Physician at the time of Loss preventing your continued participation in the Trip;"
They also provide the following contact information for 24 Hour Emergency Assistance:
Within U.S.A and Canada 1-855-892-6495, Outside U.S.A and Canada 603-328-1373
email: [email protected]
Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.Oct 22,2018
The trip included a
cruise
tour
Travelex
Travel Select
Luckily, I did not have to use my insurance since my trip was great and everything went as we had hoped. It did give me great peace of mind knowing I had help if needed.
Marc M. would
recommend this plan to a friend or relative.
Thank you for taking the time to post on InsureMyTrip.com. Travelex appreciates you bringing your concerns to our attention and we are sorry to hear that your trip did not go as planned.
We appreciate your patience while we carefully review your situation. Travelex will email you directly within the next 24-48 hours, to the email address provided when the policy was purchased.
In the meantime, should you have any questions or concerns, please email us at [email protected].