Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
tour
Travelex
Travel Select
Great peace of mind. We buy it for every trip. We did not have any claims on this trip but on a trip a few years ago we needed it and claim was processed perfectly. We have already bought coverage for next trip.
MICHAEL Q. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Select
Purchasing this insurance was easy. Fortunately we did not have to use it, but it was good to know that we were covered should anything go wrong.
Fredda G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
have been happy with travelex and in all my years traveling only had to file one claim for clothing I bought when my luggage was lost. Claim was handled promptly
Theodosia Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex
Travel Basic
I made two claims, one for medical care after a fall and a second for rebooking fees after missing a flight due to train delays. The documentation process took some back and forth due to a complex situation but all of my claims were paid. I was very happy with Travelex.
Marcia B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Travelex
Flight Insure Plus
Having peace of mind.
Vahan M. would
recommend this plan to a friend or relative.
Travelex
Travel Select
I had questions so I contacted InsureMyTrip via email and had a response back within a couple of hours with a suggestion to call. I called the next day, received immediate assistance, told them what I needed, and asked for suggestions. I had insurance the day before I left on vacation within 30 minutes. Inexpensive and easy peace of mind. Thank you.
Lindsey C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
This plan did not require processing the claim through our personal health insurance; thus, we submitted our request for reimbursement of medical expenses incurred on our trip directly to Travelex. Our claim was approved and we eventually received our refund.
During the month that transpired from when I mailed the claim to receipt of a check, I called twice to track status of the claim. I called a week after mailing the paperwork to confirm that it had been received. The claims representative told me that processing would take 3 weeks. I called again at the 3 week mark and was told that a decision would be made by the end of the week. I told the claims representative that I was shopping for travel insurance for two international trips that we plan to make next year and that I was hesitant to use Travelex again due to the extended processing time for claims. Her response was "you can do what you want, but claims processing takes 3 weeks." I was quite taken aback at this response, I have worked in Customer Service and I would never put off a customer as she did.
I might use Travelex again if the price is right and the coverage is appropriate for our needs. I will have to prepare myself, however, for less that professional service from the claims department representatives if need arises to contact them.
During the month that transpired from when I mailed the claim to receipt of a check, I called twice to track status of the claim. I called a week after mailing the paperwork to confirm that it had been received. The claims representative told me that processing would take 3 weeks. I called again at the 3 week mark and was told that a decision would be made by the end of the week. I told the claims representative that I was shopping for travel insurance for two international trips that we plan to make next year and that I was hesitant to use Travelex again due to the extended processing time for claims. Her response was "you can do what you want, but claims processing takes 3 weeks." I was quite taken aback at this response, I have worked in Customer Service and I would never put off a customer as she did.
I might use Travelex again if the price is right and the coverage is appropriate for our needs. I will have to prepare myself, however, for less that professional service from the claims department representatives if need arises to contact them.
John B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. One of the great benefits of purchasing a Travelex product is that they offer primary coverage. Primary coverage means that the travel insurance provider will reimburse without requiring the involvement of primary collectible insurance. We are sorry to learn that you were dissatisfied with the customer service you received from the claims department and length of time it took to process the claim. Generally, travel insurance claims can take up to 4 weeks to complete. However, for customers who feel like the claims process is taking an usually long time, InsureMyTrip can assign a customer advocate to attempt to expedite the claim. Our representatives are available 7 days a week by calling 800-487-4722.Dec 09,2014
The trip included a
tour
Travelex
Flight Insure Plus
InsureMyTrip has been my 'go to' online site for insuring my many trips the past couple of years. I especially appreciate the 'coverage/cost' comparisons that the web site offers. No hassle, no phone calls, just your own examination of what you want/need to purchase with your budget in mind.
Linda R. would
recommend this plan to a friend or relative.
Travelex
Travel Select
Though I happily ended with no need to file a claim, having your affordable coverage gave me great peace of mind throughout my trip. If the airline lost my luggage, no biggie -- it was covered and I could easily shop for and replace the essentials. If I fell on Lisboa's beautiful but treacherous cobblestones, terrible -- but at least I need not worry about paying the medical bills. Will definitely insure again through your company for my next overseas trip!
Margaret D. would
recommend this plan to a friend or relative.
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