Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
cruise
tour
Travelex
Travel Select
Travelex through Insure My Trip covered us for a cruise that was cancelled due to COVID. We were able to get back all our pre-paid money (airline, hotel, cruise deposit, etc.) WITHOUT making a claim with Travelex. Travelex customer service allowed us to maintain a credit for ANY other travel for at least a year. We chose a different trip, had Travelex insure it, and as the new trip cost less than the original cruise, they refunded us the difference, "hassle-free!". We found them very customer responsive, professional and ethical.
Ronald G. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
We did not take this trip. It was cancelled.
John K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
We didn't go on the cruise :( I actually forgot about this insurance plan. We ended up going somewhere else in FL for a week. I wish I would have remembered this so I could have covered this trip instead. Ohh well, too late to turn back and it definitely isn't the company's fault. Thanks!
Danielle C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
After waiting 10 weeks for a response.....our claim was denied. Apparently terminating the trip early due to a worldwide pandemic and borders closing down was not a good reason. Warren Buffet should be ashamed of himself!!! No matter how I justified our claim the rep said a pandemic is not included in any of their policies.
I'll be sure to find insurance elsewhere for our next vacation.
I'll be sure to find insurance elsewhere for our next vacation.
Forrest W. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
Update: After waiting for nearly two months I was contacted by email saying they've now processed our claims and the checks are in the mail.They are covering the portions of the trip that we insured and reasonable coverage was provided; however, the customer service was non existent and super slow to respond. ***Submitted a claim for Coronavirus ( Cancel for any reason). No response, never contacted by an adjuster. Can’t reach anyone in claims. I’m sure they’re swamped with claims but it’s been almost a week with zero contact. I wouldn’t purchase this policy or work with TravelEx in the future. Poor customer service.
Suzanne D. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
-
Erin
We appreciate you providing your feedback. Travelex has offered the following response:
"Thank you for taking the time to reach out to us on InsureMyTrip.
We have contacted the Claim administrator, on your behalf, and have been advised that your claim payment was processed in full today, May 6, 2020.
Please keep in mind, that due to the Coronavirus outbreak, our Claim Administrator is experiencing an increased volume of claims. If you have any questions about your claim payment, please contact our Claims Department at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected].
We appreciate your patience and understanding."May 13,2020
The trip included a
cruise
tour
Travelex
Travel Basic
Our trip from Singapore was cancelled Feb. 13, 2020 cruise on Princess Sapphire and sent them an email including your company and didn't get any reply from either.
I am very disappointed with no support.
Thank you
Rodolfo Topacio
I am very disappointed with no support.
Thank you
Rodolfo Topacio
Rodolfo T. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Erin
We appreciate you providing feedback. Travelex has offered the following response:
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
Please reach out to us at [email protected] as we would like to go over your Date Transfer options, which will allow you to reuse your policy for a future trip.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."May 11,2020
The trip included a
cruise
tour
Travelex
Travel Basic
It was unclear as to if the Insurance plan would cover a cancellation say up to 72 hours prior to departure with a full refund due back. Thank you, Jim Kraynik
James K. would
recommend this plan to a friend or relative.
-
Erin
Thank you for your feedback. According to the certificate, it shows that your Travelex Travel Basic plan would provide Trip Cancellation coverage due to a covered peril and that the insurance provider would need to be notified within 72 hours of a covered loss in order to file a claim.
Please contact 800-487-4722 where a licensed representative would be happy to assist you if you have additional questions.Apr 29,2020
The trip included a
cruise
tour
Travelex
Travel Basic
I didn't actually NEED this policy because my cruise (Holland America Westerdam - 2/15-2/29) was cancelled because of China's coronavirus. Money wasted.
Kathleen L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
I will use it for another trip
Ronald G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
We priced out the coverage with DCL and this was less expensive and seemed to be better coverage
Julianne L. would
recommend this plan to a friend or relative.
"Thank you for expressing your concerns on InsureMyTrip.com.
Please note that Travelex Insurance Services, Inc. is the marketer of the travel insurance plans and does not make any claim determinations. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and the Claim Administrator for all claim or appeal related inquires.
In the policy details, which were sent to you on August 31, 2019 when the policy was purchased, it explains all the eligible reasons for trip cancellation, including the terms, limitations, and exclusions. Which includes the General Exclusion “(d) any government regulation or prohibition”.
Having said the above, we do empathize and recognize that coronavirus has created a difficult situation for travelers.
We recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip. Additionally, it may be possible to obtain a Date Transfer on your policy, which allows you to apply the plan to another trip, in the future. If you would like to apply a One-Time Date Transfer to your policy, please contact us at [email protected], so we can help process the cancellation of your claim and apply a One-Time Date Transfer to your policy.
It is important to remember that insurance is highly regulated. Claims need to be processed according to the policy details and based on the documentation submitted to the Claim Administrator.
If you believe all or any part of your claim was wrongfully rejected or denied, you have the right to have your claim re-reviewed by BHSIC, if you are able to submit additional documentation. To submit new documentation or for claim questions, please contact BHSIC at 1-855-205-6054 or by email at [email protected], Monday – Friday, 7:00 am – 7:00 pm CST.
Kind Regards,
Travelex Insurance Services, Inc.
[email protected]"