Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
cruise
Travelex
Travel Max
Since we did not have a reason to use the plan for any claims I cannot really evaluate the plan except to say that the sign up process was easy and the plan covered all of the situations we were concerned about. We are happy with the service and we will use them again.
Gerald L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
It worked just fine. Fortunately did not need it. Thank you.
Roberta S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
This plan did not require processing the claim through our personal health insurance; thus, we submitted our request for reimbursement of medical expenses incurred on our trip directly to Travelex. Our claim was approved and we eventually received our refund.
During the month that transpired from when I mailed the claim to receipt of a check, I called twice to track status of the claim. I called a week after mailing the paperwork to confirm that it had been received. The claims representative told me that processing would take 3 weeks. I called again at the 3 week mark and was told that a decision would be made by the end of the week. I told the claims representative that I was shopping for travel insurance for two international trips that we plan to make next year and that I was hesitant to use Travelex again due to the extended processing time for claims. Her response was "you can do what you want, but claims processing takes 3 weeks." I was quite taken aback at this response, I have worked in Customer Service and I would never put off a customer as she did.
I might use Travelex again if the price is right and the coverage is appropriate for our needs. I will have to prepare myself, however, for less that professional service from the claims department representatives if need arises to contact them.
During the month that transpired from when I mailed the claim to receipt of a check, I called twice to track status of the claim. I called a week after mailing the paperwork to confirm that it had been received. The claims representative told me that processing would take 3 weeks. I called again at the 3 week mark and was told that a decision would be made by the end of the week. I told the claims representative that I was shopping for travel insurance for two international trips that we plan to make next year and that I was hesitant to use Travelex again due to the extended processing time for claims. Her response was "you can do what you want, but claims processing takes 3 weeks." I was quite taken aback at this response, I have worked in Customer Service and I would never put off a customer as she did.
I might use Travelex again if the price is right and the coverage is appropriate for our needs. I will have to prepare myself, however, for less that professional service from the claims department representatives if need arises to contact them.
John B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
Thank you for your feedback on the policy. One of the great benefits of purchasing a Travelex product is that they offer primary coverage. Primary coverage means that the travel insurance provider will reimburse without requiring the involvement of primary collectible insurance. We are sorry to learn that you were dissatisfied with the customer service you received from the claims department and length of time it took to process the claim. Generally, travel insurance claims can take up to 4 weeks to complete. However, for customers who feel like the claims process is taking an usually long time, InsureMyTrip can assign a customer advocate to attempt to expedite the claim. Our representatives are available 7 days a week by calling 800-487-4722.Dec 09,2014
The trip included a
cruise
tour
Travelex
Travel Basic
Since didn't have to use it can't say It met what I felt I need if things went bad on the trip
Fred W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
I never leave home without coverage!
Sandra H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
It provides peace of mind to know you are covered for emergency situations.
Daniel C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
I did have the piece of mind of knowing that if any problem came up my insurance would likely cover it. In the past when I have had medical or travel issues on trips, InsureMyTrip has always provided coverage and at a reasonable price.
Frederick M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
Good insurance at a fair price.
Richard R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
Glad to have the insurance, as things were touch and go for a while.
Carolyn B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
I considered several trip insurance providers for our trips to Panama and Europe. Travelex offered the best value of all the travel insurance providers, and InsureMyTrip made it easy to do my comparison shopping. A key decision point for me was that Travelex offered primary coverage, rather than secondary coverage.
Michael J. would
recommend this plan to a friend or relative.